Plan and coordinate various phases of the support service, such as staff requirements, applying client engagement teamwork plans, monitoring of hours and skills assessment
Coordinate and participate in monitoring and review of quality control related to service delivery.
Maintain relationships with abroad teams to provide excellent client service throughout the year through supervision of RDC staffassisting with review of work product, ensuring staff are performing proper self-review, providing guidance on testing,monitoring and reporting of productivity and adherence to work plan schedules on each assignment
Maintain high technical and professional standards
Promote and uphold firm policies and procedures
Develop, motivate, and train staff level team members, advise on career development
Participate in design and delivery of training programs to continually develop and expand knowledge and expertise through learning opportunities
Proactively anticipates and address concerns and escalate issues as they arise
Maintain own professional development through ongoing education/development opportunities
Participate in a range of projects and open to collaborate and work with multiple teams; demonstrating critical thinking, problem solving, initiative and timely completion of work.
Actively seek opportunities to expand services to US business teams
