- Areas of responsibility include Restaurants/Bars and Room Service, if applicable.
- Assists in the daily supervision of restaurant operations and assists with menu planning, maintains sanitation standards, and assists servers and hosts on the floor during peak meal periods.
- Strives to continually improve guest and employee satisfaction.
- Determines training needed to accomplish goals, then implements the plan.
CANDIDATE PROFILE:
- Education and Experience:
- High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
- OR
- 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.
CORE WORK ACTIVITIES:
- Assisting in Management of Restaurant Team:
- Handles employee questions and concerns.
- Monitors employees to ensure performance expectations are met.
- Provides feedback to employees based on observation of service behaviors.
- Assists in supervising daily shift operations.
- Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager.
- Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.
- Conducting Day-to-Day Restaurant Operations:
- Ensures all employees have proper supplies, equipment, and uniforms.
- Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels.
- Ensures compliance with all restaurant policies, standards, and procedures.
- Monitors alcohol beverage service in compliance with local laws.
- Manages to achieve or exceed budgeted goals.
- Performs all duties of restaurant employees and related departments as necessary.
- Opens and closes restaurant shifts.
- Providing Exceptional Customer Service:
- Interacts with guests to obtain feedback on product quality and service levels.
- Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
- Encourages employees to provide excellent customer service within guidelines.
- Handles guest problems and complaints, seeking assistance from supervisor as necessary.
- Strives to improve service performance.
- Sets a positive example for guest relations.
- Assists in the review of comment cards and guest satisfaction results with employees.
- Meets and greets guests.
- Conducting Human Resource Activities:
- Supervises ongoing training initiatives.
- Uses all available on-the-job training tools for employees.
- Communicates performance expectations in accordance with job descriptions for each position.
- Coaches and counsels employees regarding performance on an ongoing basis.
- Additional Responsibilities:
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluates results to choose the best solution and solve problems.
- Assists servers and hosts on the floor during meal periods and high-demand times.
- Recognizes good quality products and presentations.
- Supervises daily shift operations in the absence of Restaurant Manager.
At Marriott International, we are an equal opportunity employer.
We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
