Role & Responsibilities
- Drive sales growth and store KPIs through targeted coaching, clienteling strategies, and promotional execution.
- Recruit, onboard, train and mentor sales teams; set clear performance expectations and develop talent through regular feedback and coaching.
- Manage inventory lifecycle—replenishment, stock transfers, audits and shrinkage control—to preserve margin and availability.
- Deliver exceptional VIP experiences: manage appointments, personalised follow-ups, alterations coordination and after‑sales service to maximise lifetime value.
- Maintain visual merchandising, loss prevention and compliance with luxury brand guidelines to protect brand integrity and customer perception.
Skills & Qualifications
- Must-Have
- Luxury Retail Operations
- Visual Merchandising
- Inventory Management
- Point of Sale
- Clienteling
- Loss Prevention
- Preferred
- CRM Platforms
- Omnichannel Retail
- Multi-store Management
Qualifications
- Proven track record managing high-end apparel boutiques with strong commercial results and customer retention.
- Demonstrable ability to hire, coach and retain sales talent; comfortable setting and achieving KPI targets.
- Excellent customer service orientation with experience handling VIP clientele and personalised selling.
Benefits & Culture Highlights
- Work in premium retail environments with opportunities for performance-linked incentives and skill development.
- Collaborative culture focused on high-touch service, professional growth and internal mobility.
- Exposure to curated designer assortments and direct engagement with luxury clientele and merchant teams.
Skills: loss prevention,store,store manager,clienteling,luxury retail,apparel,inventory management,customer,retail
