Job Description
Requirements
Description and Requirements
This position supports the Asia region and fluency in English (written and spoken) is required, fluency in a secondary language is preferred (Korean, Japanese, etc.). Role will report to direct
supervisor.
Support Asia Customer Service & Operations in maturing their view of processes, risks and controls through execution of the Non-Financial Risk Assessment process, self-identification/validation
of issues, audit readiness & RBCT planning.
Support Asia Customer Service & Operations in the understanding of their risk environment.
Support risk-related activities aligned with the Enterprise Non-Financial Risk Policy and Standard.
Deliver on risk and issue related goals/deliverables, provide training and implement best practices.
Implement/support risk related metrics/indicators, performance metrics, and dashboard reporting.
Support and communicate department strategy/vision effectively to business partners.
Coordinate and collaborate, while building strong relationships, with Internal Audit, Risk, Compliance, Customer Service & Operations regional partners, IT and other GTO partners, and others as
appropriate.
Perform Other Duties As Assigned Or Required
Education, Technical Skills & Other Critical Requirement
Education Bachelor's Degree in Business, Accounting, Risk Management or related field
Experience (In Years)
5 years of Risk Management or related Internal Audit/Risk & Control Environment experience, with progressive responsibility, and a minimum of 2
years in the financial services industry, preferably insurance.
Fluency in English (written and spoken).
Technical Skills
Experience in execution of risk assessments and use of GRC tools.
Demonstrated ability to execute in an ambiguous and dynamic environment with a focus on delivery of outcomes.
Demonstrated flexibility with shifting priorities and ability to manage multiple priorities simultaneously.
Strong interpersonal and teamwork skills including oral and written communications, relationship building, collaboration, and influencing across
a broad range of levels in the organization.
Problem solver with the ability to translate information into actionable recommendations.
Demonstrated track record of proactive communication to partners and leadership.
Demonstrated ability to produce timely reporting for audiences at varying levels within the organization
Customer service orientation.
Ability to work independently and collaboratively.
Ability to work flexible hours to support Customer Service & Operations partners globally.
Other Critical Requirements Like Voice/
Non-Voice for Insurance Ops
N/A
About MetLife
Recognized on Fortune magazine's list of the World's Most Admired Companies and Fortune World's 25 Best Workplaces, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible .Join us!
