Asst Manager- Sales and Customer Support

Key Responsibilities:

1. Revenue &Sales Leadership:

Ownsales targets across B2B and assisted sales channels

Drive corporate partnerships, key accounts, and large-ticket B2B closures

Build and execute aggressive sales strategies to accelerate growth Trackand improve conversion, retention, and revenue metrics

2. Customer Experience & Escalation Ownership:

End-to-end ownership of customer experience and satisfaction scores

Personally, handle and resolve critical customer escalations

Set high service benchmarks and ensure strict adherence to SLAs Continuously improve escalation frameworks and resolution turnaround times

3. Team&Performance Management:

Lead, hire, train, and scale sales and customer support teams

Set clear KPIs, targets, and accountability frameworks

Conduct regular performance reviews and corrective action plans

Build a high-performance, customer-obsessed team culture

4. Cross-Functional Leadership:

Workclosely with Operations, Supply Chain, Product, and Tech teams

Actasthe voice of the customer within the organization Drive process improvements to reduce complaints, churn, and operational friction

Skills & Competencies:

Exceptional command over English (written & verbal)

Strong executive presence with the ability to influence internal and external stakeholders Proven expertise in escalation handling and complex customer situations

Data-driven decision-making and strong analytical skills

Highownership, bias for action, and ability to work in fast-paced environments

Experience & Background:

3-4years of relevant experience in sales, customer experience, or operations-led roles

Mandatory experience in B2B sales or key account management Prior managerial or people-lead experience is highly preferred

Experience in high-growth start-ups, e-commerce, rental, or service-driven businesses is a strong advantage

Location: Gurugram,Haryana

Working days: 5.5 days (Rotational Off