Job Title: MICE Operations and Contracting Manager
Location: Mumbai
Department: Corporate Services - MICE
Reporting To: AVP
Role Overview
The MICE Operations and Contracting (International) Manager is responsible for managing end-to-end international & Domestic MICE operations, including event planning, execution, and contracting. This role emphasizes building a strong network of Hoteliers, international & Domestic vendors and suppliers, negotiating competitive agreements, and ensuring seamless delivery of high-quality events for clients.
Key Responsibilities
MICE Operations
- Plan, coordinate, and execute international & domestic MICE events, ensuring alignment with client expectations and budgets.
- Handle all aspects of event logistics, including travel arrangements, accommodations, venues, transport, visas, and on-site support.
- Collaborate with cross-functional teams to deliver customized itineraries and event programs.
- Manage on-ground operations for international & domestic events, ensuring smooth execution and client satisfaction.
- Oversee risk management for international & Domestic travel and event logistics, ensuring compliance with safety protocols and regulations.
- Provide regular status updates and detailed reports to senior management and clients.
Contracting & Vendor Management
- Develop and maintain a strong network of international & Domestic suppliers, including hotels, DMCs, transport companies, and event service providers.
- Negotiate competitive rates, value-added benefits, and exclusive terms with international & Domestic vendors.
- Establish long-term partnerships with reliable suppliers to ensure consistent quality and support.
- Conduct periodic performance evaluations of vendors and update the preferred supplier database.
Client Relationship Management
- Act as the main point of contact for international and domestic MICE clients, providing expert guidance and support.
- Present customized proposals that align with client objectives, ensuring a high level of personalization and innovation.
- Address client concerns and provide prompt resolutions to ensure customer satisfaction and repeat business.
Budgeting & Financial Management
- Develop and manage budgets for international and domestic MICE projects, ensuring profitability and cost control.
- Monitor financial aspects of contracts, ensuring alignment with revenue and margin goals.
- Prepare detailed post-event financial reports, analyzing variances and areas for improvement.
Market Research & Innovation
- Stay updated on global MICE trends, emerging destinations, and innovative event technologies.
- Analyse competitor offerings to identify opportunities for differentiation.
- Recommend creative solutions to enhance the companys international MICE portfolio.
Team Leadership
- Train and mentor team members on international & Domestic MICE operations and contracting best practices.
- Set clear objectives and monitor team performance to ensure high standards of service delivery.
Key Skills & Competencies
- Expertise in international & Domestic MICE operations, including destination knowledge and event logistics.
- Strong negotiation and contracting skills with international suppliers.
- Excellent communication, presentation, and client management skills.
- Ability to manage complex multi-country itineraries and large-scale international & Domestic events.
- Ability to manage multiple projects and meet tight deadlines.
- Proficiency in travel management tools, event planning software, and CRM platforms.
- Cultural sensitivity and adaptability to work in a global environment.
Qualifications & Experience
- Bachelors degree in Hospitality, Tourism, Event Management, or related field (MBA preferred).
- 510 years of experience in MICE operations and contracting, with a focus on international & Domestic events.
- Proven track record of managing large-scale MICE projects in multiple international destinations.
- Strong vendor network and experience negotiating contracts with global suppliers.
- Knowledge of visa processes, international regulations, and travel compliance requirements.
Key Performance Indicators (KPIs)
- Revenue growth and profitability of international & Domestic MICE projects.
- Cost savings achieved through effective contracting and negotiation.
- Client satisfaction and repeat business rates.
- Quality and timeliness of event execution.
- Expansion and diversification of international supplier networks.
Role:Tourism Services - Other
Industry Type:Travel & Tourism
Department:Food,Beverage & Hospitality
Employment Type:Full Time, Permanent
Role Category:Tourism Services
Education
UG:Any Graduate
