Key Responsibilities:
Pricing
- Handle inquiries received from customers, sales teams and agents.
- Float the inquiries to overseas agents to procure competitive rates.
- Receive and analyse rates from overseas agents.
- Prepare a rate comparison chart incorporating margins
- Prepare and share the most appropriate finalized quote with the sales team or customer for approval and nomination confirmation.
Shipment Handling & Documentation
- Communicate and coordinate with overseas agents for booking and shipment execution
- Handle and manage nomination shipments efficiently
- Oversee and manage air shipment schedules to ensure timely deliveries
- Taking care of smooth handling and movement of shipment from origin up-to destination.
- Track shipments in transit and update customers on estimated arrival times
- Resolve operational issues such as cargo delays or lost shipments
- Ensure pre alert documents are timely sent to customer or broker for customs purposes.
- Obtain customer approval for draft pre-alerts before finalization
- Issue Delivery Orders (DO) as per airline procedures and ensure proper documentation flow
- Share internal DOs with customers and CHA.
- Timely response on emails from customers, suppliers, carriers and our internal network
- Address any discrepancies in invoices or debit notes in a timely manner
- Seek customer approvals for any additional charges not covered in the initial quotation
- Fully understand the air import process flow and be proactively involved in looking for best practices to improve the operational process to be more effective, efficient and productive.
ERP System Management
- Maintain up-to-date records on Logisys ERP
- Generate and manage quotations within the system
- Create job orders and update shipment details post-documentation
- Continuously update shipment milestones to ensure transparency.
Active Networking
- Attend industry events, trade shows, WCA meetings, virtual meets, and networking sessions with overseas agents and local vendors for business development.
Operations & Coordination
- Handle end-to-end air import processes, ensuring smooth and safe shipment handling.
- Coordinate with the clearance team for timely delivery of shipments.
- Share pre-alert information, IGM details, and submit online delivery orders.
MUST HAVE skills:
TECHNICAL
- Freight Forwarding Knowledge
- Pricing & Negotiation
- Customer Service Excellence
- Documentation & Compliance
- MS Office
- Organizational Skills
- Data Analysis & Reporting
- CRM Tools Experience
BEHAVIOURAL COMPETENCIES
- Excellent communication skills
- Relationship Management
- Attention to Detail
- Problem Solving
- Time Management
BEHAVIOURAL COMPETENCIES
- Proactive Approach
- Team Collaboration & Coordination
Candidates with relevant experience can share their resumes mentioning the role in the subject line at [Confidential Information] or can also apply on LinkedIn page.
