Asst. Manager Credit Control & Collections

Job Profile

We are looking for an experienced and result-oriented Manager / Head – Credit Control & Collections to lead the company's collection operations, manage receivables, monitor credit exposure and ensure timely recovery of outstanding payments. The role involves developing collection strategies, managing the collection team, strengthening credit control processes and maintaining healthy cash flow.

Key Responsibilities

• Develop and implement effective collection and recovery strategies.
• Establish collection targets and monitor team performance.
• Manage outstanding receivables, overdue accounts and ageing balances.
• Lead, supervise and motivate the collection team.
• Monitor customer credit limits and payment patterns.
• Handle high-value, long-pending and critical customer accounts.
• Coordinate with Sales, Finance and Accounts departments.
• Resolve payment disputes and customer escalations.
• Identify potential credit risks and recommend preventive measures.
• Establish systematic payment follow-up and escalation processes.
• Improve collection efficiency and reduce overdue outstanding balances.
• Review customer accounts and recommend credit holds wherever necessary.
• Prepare and present daily, weekly and monthly collection MIS.
• Track individual and team performance against collection targets.
• Ensure compliance with company credit policies and collection procedures.

Required Skills

• Strong leadership and team management skills.
• Excellent communication, negotiation and recovery skills.
• Thorough knowledge of credit control and accounts receivable.
• Strong analytical and problem-solving abilities.
• Advanced Excel and MIS reporting.
• Customer relationship and stakeholder management.
• Ability to manage high-value corporate accounts.
• Strong target-oriented and result-driven approach.

Educational Qualifications

• Bachelor's degree in Commerce, Finance or Business Administration.
• MBA in Finance will be an added advantage.

Experience Required

• 5–10+ years of experience in collections, credit control or accounts receivable.
• Experience in managing B2B and corporate collections.
• Previous experience in leading collection teams and achieving recovery targets will be preferred.