Role: Customer support associate (Voice process)
Company: WNSProcess: AirlinesWork Location: Thane Hiranandani Estate
Key Accountabilities
- Support day-ahead roster construction (D-12) to ensure complete operational coverage.
- Assist in assigning relief staff based on skill requirements, availability, and applicable regulatory guidelines.
- Track and maintain records related to overtime, reduced overtime, and undertime with appropriate documentation.
- Monitor sick call notifications and support timely backfill actions to minimize operational impact.
- Conduct inbound and outbound operational calls to coordinate staffing and coverage requirements.
- Prepare mid-day and end-of-shift staffing, attendance, and exception reports.
- Monitor staffing exceptions and escalate critical gaps within defined timelines.
- Ensure adherence to established workflows, compliance standards, data security protocols, and audit requirements.
- Maintain accurate and updated records in Staff Admin, MS Excel, and other workforce planning tools.
- Coordinate with relevant stakeholders to support smooth and uninterrupted airport operations.
Qualifications
- Graduate / Undergraduate candidates may apply.
- Strong working knowledge of MS Excel is required.
- Excellent attention to detail and ability to work in a time-sensitive operational environment.
- Comfortable handling inbound and outbound operational calls.
- Strong verbal communication skills with clear and professional spoken English.
- Ability to follow defined processes, workflows, compliance requirements, and data security guidelines.
- Ability to multitask, prioritize activities, and manage time effectively.
- Prior exposure to workforce planning, roster management, scheduling, airport operations, or airline processes will be an added advantage.
Interested candidates can come for walk in interview on Wednesday 5th Aug at below mentioned address-
WNS, Plant 5, Gate no 2, Godrej Vikhroli West.
Call HR Pinky Das- 8657894961/[Confidential Information]
