Job Profile
- Manage end to end operations for assigned accounts or portfolios, ensuring smooth delivery and execution.
- Own account-level P&L, including cost control, margin adherence, and revenue realization.
- Oversee contract execution and compliance, ensuring commercial terms and SLAs are met.
- Handle client escalations and service issues, working closely with delivery and support teams for resolution.
- Track project milestones, schedules, and scope, ensuring timely and quality delivery.
- Validate billing, revenue forecasts, and collections in coordination with finance teams.
- Manage vendors and subcontractors, including performance tracking and payment approvals.
- Coordinate cross-functional dependencies across delivery, finance, HR, legal, and sales.
- Prepare operational dashboards and reports highlighting risks, progress, and financial health.
- Support process improvements and team development, driving efficiency and adherence to best practices.
Candidate Profile
- 15+ years of experience in operations, program, or delivery management roles.
- Hands-on experience with account-level P&L, cost control, margin, and billing validation.
- Strong understanding of contract execution, SLA adherence, and milestone tracking.
- Experience managing client escalations and ensuring delivery continuity.
- Ability to manage cross-functional teams, vendors, and subcontractors.
Qualification: BE / B.Tech / MCA
