Associate UX Designer

Overview

WELCOME TO SITA

At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.

You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a Great Place to Work by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.

Are you ready to love your job

The adventure begins right here, with you, at SITA

About The Role & Team

As an Associate UX Designer at SITA, you will be responsible for conceiving, designing, and leading user research initiatives, translating insights into wireframes, prototypes, and high-fidelity interfaces. You will shape the overall functionality and experience of large-scale enterprise applications, ensuring seamless usability and innovative solutions. Your role will also focus on knowledge of vibe coding platforms, UX research, and designing for complex, multi-user platforms.

What You'll Do

• Conduct and manage UX research, usability studies, and vibe coding sessions to understand user needs and behaviours.
• Collaborate with engineers to deliver detailed product specifications, assets, and support throughout the development lifecycle.
• Produce wireframes, prototypes, mock-ups, and high-fidelity interfaces for large applications.
• Champion best practices for large enterprise product design, data visualisation, Dark mode and cross-platform user experiences (desktop, web, mobile).
• Work closely with product owners and stakeholders to define goals, gather requirements, and ensure alignment with business objectives.
• Establish design consistency across portfolios by working with Portfolio UX Design Leads.
• Advocate for the design team, encouraging effective collaboration and implementation of innovative solutions.
• Utilise data-driven methods and experimentation to validate designs and optimise user experience.
• Conduct user testing and build detailed personas to inform design decisions and ensure solutions are tailored to real user needs.
  
  

Qualifications

ABOUT YOUR SKILLS

• Minimum 3 years experience in a technology-driven organisation, ideally within the aviation or enterprise software sector, delivering large-scale applications.
• Bachelor's degree in human-Computer Interaction, Design, Computer Science, or related field (preferred).
• UX certification from recognised organisations (e.g., Human Factors International, Nielsen Norman Group, Interaction Design Foundation).
• Qualifications or certifications in Visual Design or advanced UX methodologies.
• Good understanding of human cognitive behaviour and HCI elements in design.
• Proven track record as a UX designer in software/product development, with expertise in enterprise environments and high-volume, multi-user platforms.
• Conduct and manage UX research, usability studies, and user testing to deeply understand user needs and behaviours, building detailed personas to inform design decisions.
• Produce wireframes, mockups, prototypes, and high-fidelity interfaces, using modern design tools (including Figma and Miro, with AI features) for rapid prototyping, content generation, and real-time collaboration.
• Demonstrated experience with Lean UX, agile methodologies, and advanced UX deliverables such as journey maps, site maps, style guides, and usability reports.
• Collaborate effectively with engineers, product owners, stakeholders, and Portfolio UX Design Leads to define goals, gather requirements, and ensure alignment with business objectives and design consistency across portfolios.
• Champion best practices for enterprise product design, including data visualisation, Dark mode, and cross-platform user experiences (desktop, web, mobile).
• Utilise data-driven methods and experimentation to validate designs and optimise user experience, including vibe coding techniques and user research.
• Advocate for the design team, fostering a collaborative culture and the implementation of innovative, user-focused solutions.
  
  

Join our growing UX squad and help us design the future of aviationbecause who said user journeys should only happen on the ground Let's take UX to new heights (literally)!

What We Offer

We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.

Flex Week: Work from home up to 2 days/week (depending on your team's needs)

Flex Day: Make your workday suit your life and plans.

Flex Location: Take up to 30 days a year to work from any location in the world.

Employee Wellbeing: We've got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health a personalized platform that supports a range of wellbeing needs.

Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!

Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.