About the role
Cuemath is a global math learning platform on a mission to make every child MathFit. We work with 4000+ tutors teaching across 80+ countries. Our Tutor Success team is the backbone of this mission - ensuring every tutor delivers world-class learning experiences. Their quality, their training, and how they feel about being part of this community is what decides whether a child actually learns. This role sits at the centre of that. You will run the day-to-day operations of the cohort of the tutor community - keeping training on track, keeping quality tight, keeping sentiment healthy, and working alongside 8–10 mentors who are on the ground with tutors every day. It is a hands-on execution role for someone who likes owning the machinery, not just the plan.
What you will own
- Community operations — run the daily engine: tasks, trackers, escalations, follow-ups. Nothing falls through.
- Community sentiment — stay close to how tutors are feeling, spot dips early, and act before they become churn.
- Training delivery — plan and get trainings done end-to-end: scheduling, attendance, completion, follow-through.
- Quality — track teaching quality against our rubrics, flag what is slipping, and drive the correction.
- Mentor coordination — work with a pool of 8–10 mentors: brief them, align them, unblock them, hold the follow-up.
- Reporting — keep clean weekly numbers on training completion, quality, and community health.
Must-haves
- Math background — this is a math company. Graduation in Math, Engineering, or a STEM discipline with strong math.
- Knows K–12 math in and out — able to sit in a class, read a lesson, and judge whether the math was taught right.
- Training experience — has planned and delivered training programs, not just attended them.
- Operations experience at scale — has run day-to-day operations for large groups, with the discipline that comes with it.
- Experience managing people — has managed or coordinated a team, a mentor pool, or a large set of stakeholders.
- Community management — has managed a community of tutors or teachers. Customer success or customer support experience also counts, provided the math, training and operations experience is in place.
- Communication and interpersonal skills — clear in writing and on a call, warm with people, firm when it matters.
Good to have
- Ed-tech experience
- Experience working with teachers, coaches, or gig-based communities
- Hands-on with AI, dashboards, and basic data analysis
