Job Summary
Able to deliver results as per customer requirements with high customer satisfaction(CSS). Provide customer with resolutions for their queries wrt to Training Administration issues/queires.
- Assist the customers with the Training Administration issue/query via Phone, E-mail & Chat
- Provide the customer with resolutions about their querries / calls/chats
- Perform detailed case analysis and document the case in the system and generate ticket
- Generate daily / weekly reports for the customer on Microsoft Excel
- Perform Training Management activities on the Learning Management Systems or otherwise
Educational Qualification
Technical Skills
- Mandatory Excellent MS-Office skills
- Optional Diploma in Quality Management
Behavioural/Soft Skills
- Mandatory 1) Be pro-active to understand the issue about the call /chat /email
- Attention to details and has Analytical skills
- Must have Voice , Email and Chat support Experience
- Good communcation skills
- Flexible to work in 24X5 environment.
Skills
Goal-oriented with a results-driven desire for success
Experience
- Minimum Fresher
- Maximum 1 year
