Posting description
Firm-wide Global Supplier Oversight Services (SOS) is a centralized group that manages the Third Party Oversight & Governance function across JPMC. This group provides consistent monitoring of all Third Party activity in order to ensure compliance to the Third Party Oversight (TPO) standard. Within Firm-wide SOS the Oversight Operations team is charged with onboarding and maintaining supplier engagements across all LOBs under one global lead, with standard operating procedures and performance metrics
Job responsibilities
- Execute and maintain the Third Party Oversight Process and Tools on behalf of Delivery Managers, Portfolio Managers, and Executive Sponsors
- Sustain End to End Third Party Oversight Program duties with transparency at engagement level including production meetings, tool usage, achieving Key Performance Metrics, and reporting
- Demonstrate Subject Matter Expert knowledge, and guidance to Line of Business Contacts, Sourcing Contacts, and Regulatory Compliance Contacts
- Ensure adherence to Business Objectives, Third Party Oversight Policy, and Regulatory Guidance
- Ensure workflow efficiency and timeliness for extensions, amendments, recertification, and onboarding actions
- Manage a pipeline of Third Party Supplier Engagements to ensure compliance with Third Party Oversight Program including appropriate follow-up and escalation
- Provide Engagement Status Reporting through system research, program tools, and various reports
Required qualifications, capabilities, and skills
- Documented relevant 5 9 years of work experience in Operations, Oversight & Control, Vendor Management, Portfolio/Project Management, or related roles with proven track record of accomplishment
- Undergraduate degree required with strong preference towards advanced degrees or certifications
- Strong knowledge and experience with the corporate Sourcing and standard TPO systems is preferred
- Desire to work in an operational environment that is fast paced and involves contact with multiple partners internal to GSS and to the larger firm
- Strong organizational management skills with ability to manage a daily pipeline of steady state engagements within required SLA
- Strong team player known for placing team success above personal success
- Ability to partner closely with related functions (Sourcing, Legal & Compliance, Audit, etc.) to ensure a coordinated and effective program
- Strong business analysis skills to enable efficient, accurate and objective decision making
- Strong technological sense and an ability to navigate multiple applications simultaneously
Preferred qualifications, capabilities, and skills
- Outstanding communication skills as well as being an expert written and verbal communicator
- Excellent business judgment, particularly the ability to proactively monitor engagements to address issues early, performing root cause analysis to develop solutions
- Ability to work independently while managing Outlook calendar meetings in an efficient manner
