Associate

Company Description

The Oberoi Group, founded in 1934, has been a pioneer in the luxury hospitality industry for over nine decades, offering exceptional guest experiences. Guided by the philosophy The guest is everything, the company focuses on excellence, attention to detail, and heartfelt service, earning accolades as the Best Hotel Brand in the World. With 28 hotels, 2 Nile cruisers, and over 20 new projects underway, The Oberoi Group operates under its iconic brands, Oberoi Hotels & Resorts and Trident Hotels, in prominent locations worldwide. Dedicated to nurturing talent, the group runs the Oberoi Centre of Learning and Development (OCLD), a renowned hospitality institute in Asia. They are also committed to sustainability and community empowerment initiatives like Project Saksham, promoting education and self-reliance.

Role Description

This is a full-time on-site Associate role based in Agra. The Associate will be responsible for delivering exceptional service to guests, maintaining impeccable standards in their area of work, and ensuring a memorable, seamless guest experience. Key responsibilities include assisting in daily operations, coordinating with departments, addressing guest inquiries and concerns, and contributing to a positive and welcoming environment. The role involves collaboration within a professional team and requires adherence to The Oberoi Group's high standards of service.

Qualifications

• Customer service and guest interaction skills, with a focus on building positive experiences and addressing inquiries with professionalism.
• Knowledge of hospitality operations, including coordination among departments and maintaining service standards.
• Attention to detail and organizational skills to ensure high-quality guest experiences and operational efficiency.
• Strong communication and interpersonal skills for effective interaction with guests and team members.
• Ability to work in a team-oriented environment and adapt to a fast-paced hospitality setting.
• Proficiency in multitasking and problem-solving to handle dynamic situations effectively.
• A degree or certification in Hospitality Management or a related field is preferred but not mandatory.
• Prior experience in the luxury hospitality industry is an added advantage.