Associate

Company Description

The Fern Shelter Resort, Palghar, is a luxury retreat located on National Highway 48 between Mumbai and Ahmedabad. Boasting 81 elegantly designed rooms with modern amenities, the resort provides a perfect blend of luxury and tranquility. It features sophisticated dining options, such as a vegetarian restaurant, an all-day dining venue, a poolside café, and a rooftop lounge. Ideal for hosting grand weddings, events, or a serene getaway, the resort is equipped with top-notch banquet facilities and a scenic lawn. Join us to be part of an extraordinary hospitality experience surrounded by elegance and refinement.

Role Description

This is a full-time, on-site Associate role based in Palghar at The Fern Shelter Resort. The Associate will contribute to providing an exceptional guest experience by assisting in daily operations, maintaining high service standards, coordinating with team members, and addressing guest requirements efficiently. Additional responsibilities include ensuring smooth communication across departments, supporting event setups, and proactively handling any issues or inquiries to enhance guest satisfaction.

Qualifications

• Strong interpersonal and communication skills, with a focus on customer service and guest relations
• Organizational and multitasking abilities, including coordinating within teams and handling multiple responsibilities
• Experience in hospitality or a related field is preferred
• Flexibility to adapt to changing schedules, events, and guest needs
• Ability to remain composed and professional under pressure
• Proficiency in basic computer skills for emails and management software
• Fluency in spoken and written English and Hindi; proficiency in Marathi is an advantage
• Degree or diploma in Hospitality Management, Business, or related fields is a plus