Associate - Tele Collection

• Manage and resolve customer complaints through effective communication.
• Handle inbound and outbound calls to collect payments and update customer accounts.
• Develop and implement strategies to improve collection efficiency and reduce delinquencies.
• Collaborate with internal teams to resolve complex customer issues.
• Maintain accurate records of customer interactions and transactions.
• Identify and escalate potential fraud cases to senior management.

Job Requirements

• Strong knowledge of BFSI operations, particularly in tele collection or collections.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and meet targets.
• Strong problem-solving and analytical skills.
• Familiarity with CRM software and Microsoft Office applications.
• Ability to build strong relationships with customers and internal stakeholders.