Job Summary:
Looking for a smart tech- savvy technical writer, who has a passion for writing and zeal to learn about new technologies. The person will be responsible for producing high-quality documentation appropriate to targeted audience. It's a dynamic work environment, every day is a new challenge and new learning experience.
Key Roles and Responsibilities:
- Primary responsibilities will be to research, develop, and build content for a technical audience, including Online/Offline User Guides, manuals, hands-on product training guides, troubleshooting and FAQ documents.
- Work closely with Engineering teams to create and maintain documents for product throughout their life-cycle.
- Engage in continuous process improvements in content streamlining, information architecture with other team members and SMEs. Knowledge of developing highly professional and unique content.
- Plan the format, arrange the layout of publications, design the documentation UI and edit work for conformance to publication standards and specifications.
- Proofreading/Editing contents developed by other Teams
Skills and Experience
- Bachelor's degree in Engineering, Technology, Science, or a related discipline
- 1 - 3 years of experience in Technical Writing, preferably in SaaS-based product organizations or networking/security domains
- .Basic to intermediate knowledge of HTML, CSS, and JavaScript for handling web-based documentation, UI content, and developer-oriented documentation
- .Strong understanding of SDLC, Agile methodologies, release cycles, and product documentation workflows
- .Hands-on experience in creating user guides, administration manuals, release notes, API documentation, online help, and knowledge base content
- .Ability to understand complex technical concepts and translate them into clear, user-friendly documentation
- .Exposure to documentation authoring tools, version control systems (Git), and collaboration platforms
- .Strong attention to detail with the ability to maintain documentation quality, consistency, and accuracy under tight timelines
- .Ability to manage multiple deliverables simultaneously while adhering to project deadlines and production targets
- .Excellent communication and collaboration skills to work effectively with SMEs, Engineering, QA, Product Management, and Support teams
- .Proactive mindset with willingness to learn new technologies, products, and processes in a fast-paced environment
- .Certification in Technical Writing, Web Technologies, or related courses will be an added advantage
- .Strong ownership, accountability, and team-oriented work ethic aligned with collaborative product development culture
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