Associate Technical Support (UK)

Job Title: Associate Technical Support

Location: JP Nagar, Bangalore

Employment Type: Full-time in the office, Mon-Friday

Experience Level: 2 - 4 years

Timings: 1:00 PM -10:00 PM

Job Summary

We are seeking a reliable and detail-oriented content management associate to assist with day-to-day semi-technical and administrative operations. The ideal candidate will have a good understanding of HTML and CSS, familiarity with websites, content management systems (CMS), and CRM platforms. Proficiency in Microsoft Office tools, strong communication skills, and a proactive, detail-focused approach to work are essential. Exposure to SEO and Google Analytics, along with the ability to prioritize tasks, work independently, and contribute effectively as part of a team, is highly desirable.

Key Responsibilities

• Provide semi-technical and administrative support to the content management team, ensuring smooth day-to-day operations.
• Maintain meticulous attention to detail and demonstrate a proactive approach to tasks, problem-solving, and process improvement.
• Execute HTML-based content updates, formatting, and webpage maintenance within the CMS, ensuring consistency with brand guidelines and digital standards
• Manage, organize, and maintain documents, spreadsheets, and CRM data to support operational efficiency.
• Coordinate effectively with cross-functional teams and stakeholders to facilitate communication and timely execution of initiatives.
• Ensure accurate record-keeping and assist with the preparation of reports and tracking of content-related issues.
• Support adherence to Standard Operating Procedures (SOPs), project briefs, and quality standards.
  
  

Requirements

• Good knowledge of HTML and CSS.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Strong written and verbal communication skills.
• Experience or exposure to CRM systems and content management systems (CMS).
• Basic understanding of SEO, Digital Marketing and Google Analytics, including reporting and data analysis.
• Ability to prioritize tasks effectively and manage time efficiently.
• Capable of working independently while contributing positively as part of a team.
• Willingness to learn, take initiative, and demonstrate a proactive approach to responsibilities.
  
  

Preferred Qualifications

• Previous experience in a similar support, administrative, or content management role is a plus.
• Familiarity with content management systems (CMS), CRM platforms, or other customer service tools.
• Experience working with international clients is an added advantage.
  
  

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