Associate, Technical Product Management

About McDonald's:

One of the world's largest employers with locations in more than 100 countries, McDonald's Corporation has corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and operations hubs, designed to expand McDonald's global talent base and in-house expertise. Our new office in Hyderabad will bring together knowledge across business, technology, analytics, and AI, accelerating our ability to deliver impactful solutions for the business and our customers across the globe.

Integration Monitoring Team Member – Oracle (G1 Level)

Job Summary:

As a G1-level Integration Team Member, you will support the stability and performance of integrations with Oracle. You will be responsible for monitoring, triaging, and escalating integration issues.

Key Responsibilities:

• Monitor Oracle Integration issues
• Perform first-level triage of failed iFlows, API calls, and scheduled jobs
• Validate data flows between Oracle and downstream systems (e.g., payroll systems, third-party vendors, internal McDonald's applications like GIA).
• Escalate unresolved or critical issues to L2/L3 support or development teams with detailed logs and context.
• Support daily health checks for Oracle integration points (e.g., SFTP connections, OAuth tokens, certificates).
• Document recurring issues and contribute to operational runbooks and knowledge base.
• Collaborate with functional solutions team, Scaled Services teams to ensure integration reliability and compliance.
• Participate in shift-based monitoring coverage, including weekends or holidays if required.

Required Skills & Qualifications:

• Bachelor's degree in computer science, Information Systems, or related field (or equivalent experience).
• Familiarity with Oracle modules and integration touchpoints.
• Exposure to integration concepts such as iFlows, APIs (OData/SOAP), SFTP, and IDocs.
• Strong analytical and communication skills.
• Willingness to learn and grow in a cloud-native environment.

Preferred Qualifications:

• Hands-on experience with Integration Suite monitoring, and Oracle provisioning.
• Exposure to Cloud ALM, CPI, or API Management.
• Basic knowledge of XML, JSON, or scripting for log analysis.
• Familiarity with ITSM tools like ServiceNow or Jira.
• Understanding of HR data sensitivity and compliance requirements (e.g., GDPR).