Associate Technical Manager- CSD(Implementation)

Job Description

Implementation Lead

Objective of roles -

• Prime responsibility of leading delivery (implementation) team
• Accountability on direct customer experience.
• Must have knowledge on production implementation and installation
  
  

Roles & Responsibilities

• Hands on experience of product installation and troubleshooting.
• Responsible for leading the delivery role for a critical application.
• Managing a team of delivery engineers to under the project agreed timelines.
• Constant engagement with customer as first level of escalation.
• Deployment of new releases of product/CRs as part of implementation.
• Take accountability of direct customer experience by engaging with various customer teams and external vendors.
• Constant interaction with L3 and Engineering support for reporting and fixing issues.
• Periodic reports to senior management about project progress, risks and RCA and continual improvements.
• Able to manage customers in different time zones and regions.
  
  

Skill

• Very good knowledge on Unix and Shell scripting
• 5+ year experience with Telecom BSS/OSS solution on L2/L3 or Implementation on lead roles.
• Good understanding of RDBMS concepts.
• Preferred knowledge on Hadoop/HBase/PostGreSQL
• Extensive experience of systems development including involvement in all major stages of software development projects.
• Good Knowledge and appreciation of systems development lifecycles and methodologies.
• Well established communication, presentation, motivational and inter-personal skills associated with person-management abilities.
• Thorough understanding, appreciation and analysis of the issues underlying systems development.
• Experience of the technical aspects of the relevant technologies, software and hardware, to be employed.
• Experience in managing a team of size 5-10 members.