We are looking for an experienced ServiceNow Technical Lead with 4+ years of hands-on experience in designing, customizing, administering, and extending the ServiceNow platform. The ideal candidate will have strong technical expertise across the ServiceNow ecosystem and a proven track record of delivering scalable solutions that improve enterprise workflows and business outcomes. This role requires someone who can lead technical design and implementation, guide developers and administrators, ensure platform best practices, and drive adoption of AI-powered capabilities within ServiceNow to enhance automation, service delivery, and user experience.
JOB SPECIFIC DUTIES & RESPONSIBILITIE
- SLead the design, development, customization, and administration of ServiceNow solutions across one or more modules
- .Translate business requirements into scalable technical solutions aligned with platform best practices
- .Configure and extend the ServiceNow platform using workflows, business rules, client scripts, UI policies, integrations, and custom applications
- .Provide technical leadership for ServiceNow implementations, enhancements, upgrades, and support initiatives
- .Oversee platform governance, instance health, performance optimization, security, and maintainability
- .Design and implement integrations between ServiceNow and third-party systems using REST, SOAP, MID Server, and other integration methods where applicable.Drive adoption of ServiceNow AI capabilities, including intelligent automation, virtual support, predictive features, and other AI-driven platform enhancements
- .Collaborate with stakeholders, product owners, architects, and business teams to define solution roadmaps and delivery priorities
- .Review technical designs and code to ensure quality, reusability, and compliance with development standards
- .Mentor junior developers and administrators, and provide technical guidance across the team
- .Support release management, testing, defect resolution, and deployment activities
- .Stay current with new ServiceNow features and recommend improvements that increase platform value and business efficiency
- .Delivering robust, scalable ServiceNow solutions that align with business goals
- .Improving platform adoption and user experience through effective customization and automation
- .Successfully implementing AI-driven features that enhance productivity and service quality
- .Maintaining a stable, secure, and high-performing ServiceNow environment
- .Providing technical direction and mentorship that elevates team capability
.
REQUIRED QUALIFICATIO
- NS5+ years of hands-on experience working with the ServiceNow platfor
- m.Strong experience in customizing, administering, and extending ServiceNow in enterprise environment
- s.Proven experience leading technical delivery for ServiceNow implementations or major enhancement project
- s.Solid understanding of ServiceNow platform architecture, data model, scripting, workflows, and integration
- s.Experience with JavaScript, Glide APIs, Flow Designer, IntegrationHub, and ServiceNow development best practice
- s.Demonstrated experience implementing AI features within ServiceNow to improve service management and operational efficienc
- y.Strong troubleshooting, problem-solving, and analytical skill
- s.Ability to communicate technical concepts clearly to both technical and non-technical stakeholder
- s.Experience working in Agile or hybrid delivery environment
- s.ServiceNow certifications such as Certified System Administrator (CSA), Certified Application Developer (CAD), or relevant implementation specialist certification
- s.Experience across modules such as ITSM, ITOM, ITAM, CSM, HRSD, SecOps, or custom application
- s.Exposure to platform upgrades, instance strategy, governance, and enterprise-scale architectur
- e.Experience with ServiceNow AI, automation, self-service, and employee/customer experience improvement
- s.Prior experience mentoring teams or acting in a lead or senior developer capacit
y.
REQUIRED SKI
- LLSServiceNow Development and Administrat
- ionPlatform Customization and Configurat
- ionTechnical Leaders
- hipJavaScript / Glide Script
- ingFlow Designer / Integration
- HubREST / SOAP Integrati
- onsPlatform Governance and Best Practi
- cesAI Enablement within Service
- NowStakeholder Managem
- entProblem Solving and Mentor
ing
