Associate - TAC

Zscaler Softech

Pune

1-2 Years

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Posted a month ago
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Job Description

What youll do:Troubleshooting IT-related issues for a user population of ZS employees and clients using ZS proprietary software via telephone and remote access.
Provide L1 Technical Support for the Windows/MAC machines, printer ZS proprietary software.
Diagnose and resolve technical issues related to operating systems, applications, and hardware
Familiarity with basic networking concepts and protocols.
Common query topics include - VPN, Outlook (and other O365 Apps and Services), Active Directory and Exchange, Network Connectivity, Software Installation (using SCCM and Privilege Management), File Server and File Share access, FTP, Application specific issues, Intune Support & Management etc.
Handling administrative tasks such as tracking TAC calls/chats, timely follow up of all assigned tickets in your bin until closure, re-assigning tickets to the relevant L2 teams and following up via emails as required, assisting with organizational efforts, maintaining chargebacks for licensed software etc
Additional TAC projects/tasks as assigned based on performance.
What youll bring:Strong oral and written communication skills
Ability to approach problem-solving methodically and analytically
Bachelors degree required, Masters degree desirable
1-2 years of relevant experience in Customer Support, or preferably IT Helpdesk / Service Desk
Strong customer service orientation
Professional appearance and demeanor, with ability to exercise good judgment and discretion
Ability to work varied hours, enabling support in a 24/7 environment
A+ certification or Microsoft Certified Systems Administrator (desirable, not mandatory)
Experience with Service Now tool (desirable, not mandatory)
Certification in ITIL or similar framework .

More Info

Job Type:

Permanent Job

Industry:

Information Technology

Role:

Technician

Function:

Manufacturing/Engineering/R&D

Employment Type:

Full time

Open to candidates from:

Indian

About Company

Zscaler Softech

Zscaler enables the world’s leading organizations to securely transform their networks and applications for a mobile and cloud first world. Its flagship services, Zscaler Internet Access and Zscaler Private Access, create fast, secure connections between users and applications, regardless of device, location, or network. Zscaler services are 100% cloud-delivered and offer the simplicity, enhanced security, and improved user experience that traditional appliances or hybrid solutions are unable to match. Used in more than 185 countries, Zscaler operates the world’s largest cloud security platform, protecting thousands of enterprises and government agencies from cyberattacks and data loss.

Job ID: 118943599

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