Associate - Support & Assets

Designation and Department: Associate, IT

Location: Bengaluru

Experience: 3–4 years

About Pocket FM

At our core, we are an AI-powered entertainment company with a deeply human-first philosophy. We believe technology should amplify creativity. Our proprietary AI systems work alongside writers, voice artists, and creative teams to help stories scale globally, faster, smarter, and with cultural depth and emotional integrity intact.

Today, Pocket FM is home to a vibrant community of 250+ million listeners, 300,000+ creators, and 100,00+ audio series. With over 140 billion minutes streamed annually, we have emerged as one of the fastest-growing media-tech companies in the world, and we are just getting started. We operate at a massive global scale, but with a startup mindset: curious, fast-moving, and deeply owner-driven. At Pocket FM, teams are encouraged to think boldly, move with intent, and build for long-term

Job Overview:

This role provides onsite IT support for the Mumbai branch office and is responsible for basic

SaaS support, hardware and software issue resolution, and day-to-day asset operations at the

location. The role supports end users with IT issues, maintains asset movement registers,

prepares MIS, and ensures smooth IT operations at the branch office in coordination with the

central IT team.

Key Responsibilities:

● Provide onsite IT support to office users for hardware, basic software related issues.

● Handle first-level SaaS support, including access issues related to email, collaboration

tools, and internal applications, and escalate complex cases to central IT.

● Manage branch-level asset operations, including allocation, collection, replacement, and

tracking of IT assets.

● Basic working knowledge of SaaS tools such as Google Workspace, Slack, Microsoft

applications.

● Hands-on experience with hardware troubleshooting (laptops, peripherals, accessories)

● Maintain daily asset in/out registers, ensuring accurate tracking of devices issued and

returned.

● Prepare and maintain asset MIS and reports for the Mumbai office and share periodic

updates with the central IT team.

● Support new joiner IT setup and asset readiness at the Mumbai location

● Ensure adherence to IT policies, security guidelines, and asset management processes.

● Act as the local IT point of contact for the office.

Qualifications:

● Bachelor's degree in Information Technology or a related field.

● 3-4 years experience in asset and SaaS support

● Experience maintaining asset registers, MIS, and documentation

● Good communication, coordination, and user support skills