Role Purpose.
- An Associate Support Analyst should have a basic understanding of best practices, can execute on tasks with supervision from others.
- Individuals will create basic level insights and recommendations in their area of expertise.
- Individuals in this role will continue to provide support to the team and begins to lead MS efforts with low complexity.
Primary Responsibilities.
- Is a dedicated resource to complete the daily Shares Outstanding task.
- Must review all relevant links compiled in the files generated for the specified jurisdictions (UK, FR, DE, BE, SE, FI, DK, IC).
- All changes in Shares Outstanding and Total Voting Rights must be recorded and uploaded to Ref01 by EOD each day.
- Actively engage with other team members.
- Analyze any discrepancies & variances.
- Reviewer of the drafts calculations.
- Handles all client facing communication/L1- Acts as a first point of escalation for clients incidents/L1- Continuous customer experience improvement.
- Handles shares outstanding & other client specific queries.
- KPIs reporting.
- Incidents reporting.
- Creating and running reports that provide insight into ongoing shares performance.
- Providing analysis and presentation of data, reports dashboards to key stakeholders.
- Prepare and maintain documentation, as required.
- Experience required.
- 3 + years relevant experience.
- Financial / Investment Services software experience in a client facing role.
Essential Skills required.
- Must be self-motivated as well as creative and efficient in proposing solutions to complex, time-critical problems.
- Ability to manage multiple projects and deadlines, tight timeframes, and willingness to work extended hours periodically based upon client expectation.
- Good analytical and problem-solving skills with a high attention to detail.
- Must be a team-player with the ability to work within collaborative environments.
- Ability to understand technical issues at a high level and articulate them to internal and external stakeholders.
- Ability to understand revenue forecasts, and mitigate impact of project schedule delays.
- Must have excellent communication, organization, and time management skills.
