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Job Description: Associate Supply Chain
Location: GCC (Global Competencies Centre), Novonesis.
Department: Supply Chain
Role Overview
The Associate – Customer Service will support key activities within the Order-to-Invoice (O2I) supply chain process, ensuring seamless order management, backorder resolution, customer query handling, and compliance with company policies. This role involves troubleshooting issues, optimizing order fulfillment, and contributing to continuous process improvements. ________________________________________
Key Responsibilities for Associate
- Receive customer orders, check stock availability, credit and payment status, and enter orders in SAP.
- Manage day-to-day customer queries, complaints, and issues related to purchase orders and sales order fulfillment.Troubleshoot sales orders, identify areas for enhancement, and implement process improvements.
- Maintain compliance with company policies and ensure smooth order processing.
- Escalate risks that may impact timely order completion.
- Ensure master data accuracy, including Customer Master Data, Bill of Materials, and Material Extensions in SAP.
- Support customer queries related to orders, shipments, invoices, and documentation.
- Generate and analyze reports to track key performance indicators (KPIs) and support decision-making.
- Assist in documentation management and ensure operational efficiency.
- Coordinate with planners, customer service representatives, and logistics providers to optimize material movement and reduce costs.
- Process customer invoices (SAP billing) and ensure timely delivery of products and documents.
- Work with cross-functional teams to resolve operational challenges.
- Contribute to process optimization initiatives and continuous improvement projects.
- Provide support to associates and assist in training new team members.
- Follow QMS procedures and SOPs for daily operations.
- Support the Front Desk CSR team to ensure a good customer experience.
- Flexible to work in shifts.
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Key Competencies & Skills
- Education: Bachelor's degree in Supply Chain Management, Business Administration, or a related field.
- Experience: 3–5 years in supply chain operations, customer service, order handling, transportation, or backorder management.
- Strong problem-solving skills with a proactive approach to identifying inefficiencies.
- Proficiency in SAP R/3 SD, CRM, MS Office (Excel, Word, PowerPoint), and other supply chain management tools.
- Experience in communicating with internal and external stakeholders.
- Excellent organizational skills, attention to detail, and the ability to work under pressure.
- Strong interpersonal and communication skills for stakeholder engagement.
- Ability to work independently while collaborating with cross-functional teams.
- Fluent in English (both written and verbal).
Our purpose guides the way
In Novonesis, we know that solutions rooted in biology can help solve humanity's biggest challenges. Since we began more than a century ago, this has been our guide. It's how we've gotten so far. And it's how we'll impact the future. Now, more than ever, the world needs change. And with biosolutions, the possibilities for transformation are endless. If our purpose resonates with you, we encourage you to apply.
Opportunities for everyone
We are committed to an inclusive recruitment process and equal opportunity for all applicants. Therefore we ask you to apply without a cover letter or photo and instead include a few sentences in your CV explaining your motivation for applying.
We make all employment decisions based on business needs and welcome candidates with a wide range of backgrounds, including ethnicity, religion, gender, sexual orientation, age, disability, or veteran status.
Explore Other Openings
If this position isn't the right fit, you may still find other opportunities with us. You're welcome to explore open roles or create a job agent to stay connected with future opportunities at novonesis.com/Career
