Associate - Students Success Team

• Engage with Students Daily : Connect with a batch of 250-300 students, driving their learning progress and ensuring consistent outcomes.
• Monitor Progress : Track students adherence to key milestones such as attending lectures, completing assignments, and assessments, and participating in contests.
• Ensure an Exceptional Student Experience : Uphold a positive and motivating atmosphere within the batch, both inside and outside of the classroom.
• Handle Escalations : Address and resolve student concerns promptly and effectively within the defined Turnaround Time (TAT).
• Collaborate Across Teams : Run targeted experiments in batches, collaborating with the project team to drive continuous improvements.
• Provide Feedback : Offer meaningful user feedback to the product team, helping to refine and enhance the learning experience.
• Student Performance Reviews : Conduct weekly one-on-one sessions with students, reviewing scorecards and providing feedback to help them improve.
• Pacing & Revision : Ensure that classes are paced appropriately and conduct revision sessions as needed, working with relevant teams to execute changes.

Key Requirements:

• Fast-Paced, Results-Driven : Thrive in a fast-paced, dynamic environment where your contributions directly impact student success.
• Basic Excel/Google Sheets Skills : Comfortable using basic functions for tracking and reporting.
• Excellent Communication Skills : Proficient in both English and Hindi (spoken and written), with a flair for clear and effective communication.
• Customer-Facing Experience : Prior experience in customer service is a plus, as you ll be handling student interactions regularly.
• Proactive & Solution-Oriented : Always ready to take the initiative, solve problems, and ensure smooth operations. Willing to make calls and take charge of communication when necessary