Student Support & Engagement
- Proactively monitor student performance, attendance, and engagement to detect potential issues early.
- Take initiative in designing and executing intervention strategies (extra sessions, mentoring, academic support) without waiting for formal requests.
- Act as a guide and mentor to students, helping them make informed academic and
- career decisions.
- Utilize student feedback to enhance support processes and improve the overall student experience.
Problem-Solving & Initiative
- Demonstrate ownership and autonomy in identifying and solving student-related challenges.
- Innovate and implement new approaches to improve academic outcomes and student motivation.
- Continuously refine processes to enhance student engagement and support mechanisms.
Technical & Data Handling
- Build and maintain dashboards and reports that provide insights into student performance and engagement.
- Analyze academic and behavioral trends using tools like Google Sheets or Excel to recommend targeted academic interventions.
- Leverage data to create action plans in collaboration with faculty and academic
- leaders.
Ideal Candidate Profile:
- Experience: Prior experience in a student-facing or support role (student success,
- mentorship, academic operations, etc.).
Skills:
- Strong problem-solving mindset; self-starter who doesn't wait for direction.
- Proficiency in Google Sheets / Excel for data analysis and reporting.
- Excellent interpersonal and communication skills to collaborate with both students and faculty.
Attributes:
- Proactive, empathetic, and solution-oriented.
- Able to balance data insights with human judgment.
- Confident in handling escalations and maintaining student trust and respect.
