Associate

Main Responsibilities – Production:

• Process payrolls and HR tasks, ensuring compliance with specified TAT & accuracy levels
• Provide effective payroll and/or HRIS services, ensuring accurate and timely employee salary payments
• Respond to external customer requests, queries, and complaints in a friendly and efficient manner to enhance customer loyalty
• Own and manage the quality and accuracy of operational tasks within the team
• Support 100% SLA attainment through effective Workforce Management (WFM)
• Act as the Single Point of Contact (SPOC) for clients (internal and external)
• Champion innovation within the process and team
• Provide feedback on quality issues found during audits
• Escalate production-related issues in a timely manner
• Ensure the accuracy of team outputs
• Prioritize, allocate, and action daily tasks to meet SLA
• Build and nurture constructive relationships with the onshore team and internal colleagues
• Ensure team members receive the required data, in the correct format, and on time to meet payroll deadlines
• Calculate, prepare, and transmit manual payments and third-party disbursements
• Coach and advise team members on systems and PC usage
• Suggest improvements to systems and procedures to enhance the business
• Track and manage SLAs effectively
• Help Team Lead (TL) manage escalations, including Root Cause Analysis (RCAs), tracking, and data collation/analysis

Main Responsibilities – Compliances:

• Follow ISMS compliance standards within the team
• Adhere to company policies, rules, and regulations
• Ensure adherence to quality processes (checklists, standards, etc.)
• Follow work timings and leave schedules

Requirements:

• Graduate from any stream / Diploma holder
• 0.6 – 3 years of experience
• Proficiency in Microsoft Word and Excel (basic level)
• Good technical knowledge of payroll systems
• Experience in face-to-face, telephone, and written communication with customers