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Associate/ Sr. Associate - Omni Channel

himalaya wellness company
Fresher
Bengaluru, India
Early Applicant
  • Posted 17 hours ago
  • Be among the first 10 applicants

Job Description

Key Responsibilities

  • Omni-channel Strategy & Execution
  • Develop and execute omni-channel growth strategy (Marketplace + Store fulfilment)
  • Drive integration between retail stores and online order fulfilment ( ship-from-store)
  • Ensure consistent brand and customer experience across channels
  • E-commerce Operations
  • Manage daily operations across platforms (Amazon, Flipkart, Myntra, etc.)
  • Monitor order lifecycle: processing, dispatch, delivery SLAs
  • Handle escalations related to orders, cancellations, returns, and refunds
  • Marketplace Management
  • Drive sales performance across marketplaces
  • Optimize product listings, pricing, promotions, and visibility
  • Coordinate with marketplace account managers
  • Inventory & Fulfilment Coordination
  • Work closely with supply chain and store teams for stock availability
  • Ensure optimal inventory allocation across warehouses and stores
  • Reduce stock-outs and improve fulfilment efficiency
  • Performance Monitoring & Analytics
  • Track KPIs: GMV, conversion rate, order fill rate, cancellation %, SLA adherence
  • Generate weekly/monthly performance reports
  • Identify gaps and drive corrective actions
  • Customer Experience Management
  • Improve end-to-end customer journey across digital channels
  • Monitor customer complaints and feedback trends
  • Work with CX teams to reduce escalations and improve NPS
  • Promotions & Campaigns
  • Plan and execute online campaigns, offers, and sale events
  • Coordinate with marketing for digital campaigns and traffic generation
  • Align offers across online and offline channels
  • Cross-functional Coordination
  • Collaborate with Retail, IT, Marketing, Supply Chain, and Finance teams

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
E-Commerce
Employment Type:
Full time

Job ID: 152940261

Last Updated: 24-08-2026 10:50:35 PM
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