NEOLYTIX
Associate / Sr Associate – AR (RCM)
Accounts Receivable & Denials
Associate / Sr AssociateEXPERIENCE
1+ Yr / 3–4 YrsLOCATION
Gurugram (Onsite)SHIFT
Night (US Hours)Two openings, one team — Associate requires a minimum of 1 year in US healthcare AR calling; Senior Associate requires 3–4 years with denials depth. Apply to the level that matches your experience.
About The Role
Neolytix is a US-headquartered healthcare MSO serving 270+ provider organizations. Our AR team works US insurance receivables end-to-end — following up with payers, resolving denials, and driving collections for physician groups and specialty practices.
Associates own payer follow-up and claim-status resolution on assigned buckets. Senior Associates handle complex denials, appeals, and aged AR, and act as first-line quality support for the pod.
Key Responsibilities
Core (Associate & Sr Associate)
- Work assigned AR buckets — call US payers on claim status, underpayments, and non-payment, and document actions clearly in the billing system
- Analyze EOBs/ERAs, identify denial reasons (CARC/RARC), and take corrective action — rebill, reprocess, or escalate
- Meet daily productivity and quality targets (claims worked, resolution rate, call quality)
- Maintain HIPAA-compliant handling of PHI at all times
Additional (Sr Associate)
- Own complex denials and appeals — draft appeal letters, track appeal TAT, and follow through to overturn
- Work aged AR (90+/120+) with root-cause notes that feed prevention, not just recovery
- Support the TL on quality — spot-check documentation, coach new associates on payer-specific nuances
Skills & Experience
Must-Have
- Associate: minimum 1 year in US healthcare AR calling (provider side). Sr Associate: 3–4 years with hands-on denials and appeals work
- Working knowledge of the US revenue cycle — claim lifecycle, EOB/ERA reading, denial codes (CARC/RARC), and timely-filing rules
- Experience on practice-management / EHR platforms — Epic, AdvancedMD, or Athena Health preferred; similar platforms considered
Preferred
- Multi-specialty physician-group experience
- Exposure to both government (Medicare/Medicaid) and commercial payers
Eligibility Criteria
- Education: Bachelor's degree (any discipline) is mandatory and must be completed — candidates currently pursuing a degree, or with an incomplete/dropped graduation, are not eligible
- Communication: Voice-facing role — excellent spoken English with a clear, neutral accent and confident US payer-call handling, plus good written English for accurate documentation
- Work mode & shift: Onsite at Gurugram, 5 days a week, on a fixed night (US-hours) shift — reliable attendance, punctuality, and roster adherence are essential
- Systems: Comfortable working in billing/EHR platforms and MS Office; good computer proficiency and clear note-writing
- Notice period: Immediate joiners or candidates on short notice strongly preferred
Performance Expectations
You will be measured on clear, role-specific metrics:
- Claims worked per day (productivity target)
- Resolution / collection rate on assigned buckets
- Call and documentation quality score (from QA audits)
- Aged-AR (90+/120+) reduction and denial-overturn rate (Sr Associate)
Hiring Process
- HR Screening
- 2 Technical Interviews
- Assessment Round
- HR discussion (fitment, shift, salary)
Why Join Neolytix
US Healthcare Depth
Live US provider accounts across 270+ client organizations — real RCM, not a training bench.
Clear Growth Path
Associate → Sr Associate → QA / SME / TL → AM: progression tied to performance.
Multi-Platform Exposure
Hands-on across Epic, AdvancedMD, AthenaHealth, and more — skills that travel.
Stable, Growing MSO
A fast-growing US-headquartered organization with centres in Chicago, Gurugram, and Manila.
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