associate specialist, mid office payroll.

Every year, we help hundreds of thousands of people find rewarding jobs in the ever-changing world of work.

We understand the importance of a job in peoples lifes and we want to help them find work that feels good. And we'll help them continue to grow as their needs and ambitions change.

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We believe that talent grows when presented with opportunity and this is why we encourage our people to think beyond their role. We have created a culture that enables talent to flourish, encouraging entrepreneurship, fostering team spirit, and continually building mutual trust.

Position Overview:

The Business Services Specialist will support daily operations of US Payroll, and projects and initiatives sponsored and/or supported by US Payroll that align with the business goals of the company at large.

Principle Responsibilities

. Create, manage, and provide reporting for operational analysis, trending, audit, and special projects

. Monitor and assist in the resolution of escalated payroll issues and inquiries from internal customers and agencies

. Continuous education and development to remain knowledgeable on current payroll rules and regulations

. Develop professional relationships within Business Services, support teams, and customer LOB Operations

. Adhere to compliance and control protocol as defined by organization key control framework

. Minimum of 4 years of demonstrated work experience in payroll processing for large volume, multi-state, multi-frequency payroll (50,000+ payees)

. Payroll processing experience in PeopleSoft or other HRMS human resources function

Education & Qualifications (Required and Preferred):

. Bachelor's degree preferred

. Staffing industry experience preferred

. Experience interfacing with other teams and customers, providing positive customer experience, working through conflict or complex matters

. Advanced Excel (VLOOKUP & Pivot Tables) and Google Suite experience required

. Candidates from prior experience of working in PeopleSoft

. Ability to work flexible hours when needed

Key Competencies:

. Self-motivated with strong attention to detail

. Take initiative and utilize available resources to apply sound judgment and decision-making skills in dealing with a variety of routine and non-routine issues, often with limited standardization

. Execute multiple tasks simultaneously, meet deadlines, and exceed goals in high-pressure situations

. Ability to prioritize deliverables, projects, and escalations in a fast-paced environment

. Professional, effective, and persuasive communication skills (verbal, written, and interpersonal)

. Organizational skills

. Problem solving skills

. Time management

Shift time: 8.00 AM to 5.00 PM EST

Organizational Structure:

Job Title this position reports: Onshore Business Leaders

Job Titles directly reporting to this position: none

Supervisory Responsibility:

Provides guidance, leadership, or training to other employees (no direct supervision)

Working Conditions:

Please describe the following work conditions that are generally required to execute the principal duties of this position

Physical surroundings (e.g. office equipment): Office Environment

Adverse working environment (e.g. specify extent of exposure to noise, extreme temperature, dirt, dangerous machinery or other hazardous conditions requiring safety adherence and/or PPE equipment): N/A

Physical Effort: (Specify repetitive lifting, bending, stooping, or other physical effort required): N/A

Domestic/International Travel: as needed for special projects

Extensive Hours: as needed for sp

Is this the job for you We would love to hear from you! Please apply directly to the role and we will get in touch with you.