Associate Site Reliability Engineer Specialist

8-10 Years

Posted an hour ago
Be among the first 10 applicants

Job Description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Ready to take your careerglobal

Make your mark at one of the biggest names in payments.We'relooking for an Associate Site Reliability Engineer to join our ever-evolving Experience & Portals Application Operations team and help shape the future of global commerce.

What you will own

We areseekinga highly motivatedAssociate SRE Specialistto join theExperience & Portals Application Operationsteam. In this role, you willbe responsible forensuring the reliability, availability, and performance of production applications and cloud infrastructure. You will collaborate with cross-functional teams to support critical business services, troubleshoot production issues, and drive operational excellence through automation and continuous improvement.

Lead a team of6-8 Site Reliability Engineers/Production Support Analystsresponsible for ensuring the availability, stability, and performance of business-critical applications and infrastructure.

Hands-on technicalexpertisein leading production support forGoogle Cloud Platform (GCP), Java-based applications, Cloud SQL, Service Management, and Change Management.

Lead critical incident management activities and coordinate resolution efforts across multiple teams/applications

Drive Root Cause Analysis (RCA) and implement preventive measures to reduce recurring incidents

Define and track operational KPIs, SLAs, SLOs, and service health metrics.

Improve Mean Time to Detect (MTTD) and Mean Time to Recover (MTTR)

Drive automation initiatives to reduce manual operational effort.

Implement proactive monitoring, alerting, and observability solutions.

Identifyopportunities for process improvements and operational efficiency.

Support CI/CD and DevOps initiatives to enhance deployment reliability.

Create andmaintainoperational runbooks, knowledge articles, and standard operating procedures

What you will bring

8to10years of experience in aProduction Support,Application Support, SREor similar IT operations role.

Minimum 2-3 years of experience leading support or SRE teams.

Strong knowledge ofJava/J2EE applications.

Experience supporting Spring Boot and Microservices architectures.

UnderstandingRESTAPIs andapplicationoftroubleshooting techniques.

Experience analyzing application logs and performance bottlenecks

Experience working with IT Service Management (ITSM) tools such asServiceNow.

Working knowledge ofGoogle Cloud Platform (GCP)and Java-based applications.

Hands-on experience with databases such asCloud SQL, SQL Server,BigQuery,Fire-storeand MongoDB.

Hands-on experience on supporting applications in thePaymentsdomain

Knowledge of monitoring and observabilitytools like Splunk, Grafana, Logic monitor

Strong analytical and troubleshooting skills with the ability to diagnose and resolve production issues effectively.

Strong verbal and written communication skills, including the ability to communicate effectively with both technical and non-technical stakeholders.

Self-motivated, proactive, and accountable, witha strong senseof ownership and commitment to outcomes.

It'sa bonus if you have

Experience with release deployment and release management usingHarness.

Knowledge of data analytics and reporting tools such asPower BI.

Automation and scripting experience usingPythonandMicrosoft Power Automate.

About the team

Our inclusive and global teams win together every day.We'reproud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact .