Associate - Service Delivery

About Emeritus

Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by collaborating with more than 80 top-tier universities across the United States, Europe, Latin America, Southeast Asia, India and China.

Emeritus short courses, degree programs, professional certificates, and senior executive programs help individuals learn new skills and transform their lives, companies and organizations. Its unique model of state-of-the-art technology, curriculum innovation, and hands-on instruction from senior faculty, mentors and coaches has educated more than 300,000 individuals across 80+ countries.

Founded in 2015, Emeritus, part of Eruditus Group, has more than 1,800 employees globally and offices in Mumbai, New Delhi, Shanghai, Singapore, Palo Alto, Mexico City, New York, Boston, London, and Dubai. The company is backed by prominent investors including Accel, SoftBank Vision Fund 2, the Chan Zuckerberg Initiative, Leeds Illuminate, Prosus Ventures, Sequoia Capital India, and Bertelsmann.

Job Description

The Associate – Service Delivery supports a smooth, high-quality learning experience for students across our programmers. The role works with cross-functional teams in India, including Design, Marketing, Services Delivery, and Admissions, to coordinate programme operations and resolve service-related needs. The role also supports LMS operations and consistent services delivery across assigned programmers.

Key Responsibilities

• Establish, manage, and maintain collaborations and partnerships with departments, researchers, programmers, and external resources, including industry leaders and professional organizations, to build and leverage expertise and resources.
• Research, compile, prepare, and analyze data and documents in support of the specialized focus area.
• Work cross-functionally with other teams to identify and improve programme services delivery processes.
• Identify the needs and concerns of users for assigned programmes, determine potential solutions, and resolve or redirect issues appropriately.
• Handle sensitive issues and facilitate collaboration at the highest level.
• Develop and maintain relationships with key contacts to enhance workflow and work quality.
• Manage the Learning Management System (LMS), coordinating its operational use and resolving or routing service-related issues.
• Oversee services delivery for assigned programmes, coordinating with internal teams to support smooth and consistent operations.
  
  

Skills & Qualifications

• Bachelor's degree from a fully accredited university required.
• Master's degree in any specialization preferred.
• Fluency in English.
• Self-starter with strong organizational skills.
• Strong interpersonal and communication skills.
• Experience working within a virtual team.
• Flexibility in working hours to coordinate with a global team.
• At least three years of experience attending or working directly with business schools in India or the APAC region.
• Experience in EdTech and/or higher education preferred.
  
  

Emeritus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

In Press

• https://inc42.com/buzz/edtech-startup-eruditus-fy23-revenue-crosses-inr-3000-cr-mark/
• emeritus harvard business school: Edtech unicorn Emeritus story now a Harvard Business School case study - The Economic Times (indiatimes.com)