At OakNorth, we're on a mission to empower ambitious businesses and the communities they serve. Since 2015, we've lent over $21 billion across the UK and US, helped create more than 58,000 new homes and 36,000 new jobs, and supported hundreds of thousands of personal savers — all while driving economic growth in the markets we serve.
We're seeking a future team member to join our Client Onboarding function as an Associate/Senior Associate within the Quality Control (QC) team. In this role, you'll be responsible for conducting quality reviews of AML/KYC CDD assessments, ensuring regulatory requirements are met while supporting a smooth and exceptional client onboarding experience.
This is a hands-on role suited to someone with strong AML/KYC experience who enjoys working collaboratively, providing constructive feedback, and contributing to continuous improvement.
Job Responsibilities:
- In this role, you'll make an impact by:
- Conducting AML CDD quality assurance reviews for both new-to-bank and existing customers.
- Supporting AML CDD quality reviews for commercial business loan origination and Business Banking account set-up.
- Work collaboratively with the UK-based offshore onboarding team to support quality control activities, contributing to consistent AML/KYC standards and effective cross-border delivery.
- Communicating clearly and professionally to help manage expectations and maintain momentum across onboarding activities.
- Providing constructive, high-quality feedback on CDD assessments to support learning and continuous improvement within the onboarding team.
- Maintaining up-to-date knowledge of AML/KYC requirements and acting as a point of reference for QC-related queries.
- Operating in line with the Bank's Risk Management Framework and relevant risk and compliance policies and procedures.
- Identifying opportunities to improve processes, controls, and ways of working.
- Supporting the QC Lead on transformation initiatives and change activity.
- Completing BAU, ad hoc administrative, and project-related tasks as needed.
What We're Looking For:
- Experience & Knowledge
- 5+ years experience in the financial services sector, ideally within commercial banking or lending.
- Strong working knowledge of AML/KYC, including CDD and EDD.
- Experience reviewing or analysing complex corporate structures, including exposure to non-transparent jurisdictions such as trusts and offshore entities (e.g. BVI, Channel Islands, Cayman Islands).
- Familiarity with financial crime prevention controls and regulatory expectations.
- Skills & Attributes
- Strong attention to detail with the ability to consistently deliver high-quality work.
- Confident written and verbal communication skills.
- Comfortable working in a fast-paced environment with competing priorities.
- Able to work independently while also contributing positively within a team.
- Strong organisational skills with the ability to prioritise and manage workloads effectively.
- Resilient and able to work to deadlines and service-level expectations.
- A proactive mindset with a genuine desire to support colleagues and deliver a great client experience.
- Nice to Have:
- Advanced Excel skills.
- ICA or ACAMS qualification.
- Working knowledge of AEOI and FSCS requirements.
- Experience working with private equity or real estate investment vehicles.
- Ability to understand and interpret financial statements.
