Associate, Sales Ops

• Basic understanding of order to cash processes . Works under lead/manager supervision
• Should know how to create sales orders, m onitors order statuses from arrival through booking and works to eliminate gated orders.
• Apply and remove holds, resolve pricing issues, split, and combine lines in Oracle.
• Work closely with Lead/ manager to track KPI s and daily deliverables.
• Communicate and collaborate cross-functionally with external departments, including North America Sales, Logistics, Finance, Supply Planning, Pricing, and PLM teams.
• Adheres to order documentation policies, maintains all required records
• Tracking customer interactions with customer service tickets (Salesforce, CRM).
• Work closely with Logistics for shipments, POD, and logistics quality issues - Wrong/missing shipment, transit damage etc
• W ork in shift 1pm to 10pm to support North America customer deliverbales

Who you are and what you bring:

• Bachelor s Degree required with knowledge of sales operation and order management
• 0-2 years of experience managing global customers and i nternal stakeholder s .
• Ability to manage multiple requests at the same time and effectively prioritize tasks to meet company business objectives
• Organized with strong work ethic, attention to details, and excellent communication skills
• Adept at balancing intense short-term pressures with overall long-term goals
• Basic skills with Excel and hands on in Oracle/SAP ERP , CRM
• Very process oriented and aware with a bias toward accuracy and precision
• Focused and driven to meet deadlines for regularly scheduled activities
• Demonstrate flexibility and responsiveness to requests from internal and external customers .