Job Description

Company Description Capital Small Finance Bank, headquartered in Jalandhar, Punjab, began operations in 2000 and became India's first Small Finance Bank in April 2016. The bank focuses on transforming customer trust into sustainable progress for individuals, families, and communities. With a strong retail-oriented franchise, it serves the middle-income segment through affordable credit, secure deposits, and everyday banking solutions. Its diverse portfolio spans agriculture, MSMEs, mortgages, and retail banking, supporting livelihoods and regional growth. As a trusted primary banker, Capital Small Finance Bank aims to help customers save confidently, borrow conveniently, and grow securely at every stage of life.
Role Description The Associate Relationship Manager is a full-time, on-site role based in Panchkula. This role involves managing and deepening relationships with existing customers, understanding their financial needs, and offering appropriate banking products and services. The individual will handle day-to-day account servicing, respond to customer queries, and ensure timely resolution of issues to maintain high satisfaction levels. Responsibilities include supporting sales targets through lead generation, cross-selling and upselling products, and assisting in onboarding new customers in compliance with regulatory and internal policies. The role also requires maintaining accurate records, preparing basic reports, coordinating with internal teams, and adhering to bank processes and quality standards.
Qualifications

Strong customer relationship management and client servicing abilities.
Basic knowledge of retail banking products (accounts, deposits, loans, mortgages, MSME credit, agriculture finance).
Effective communication and interpersonal skills, with the ability to interact with diverse customer profiles.
Sales orientation with skills in cross-selling, upselling, and lead generation.
Attention to detail and accuracy in documentation, record-keeping, and compliance with banking regulations.
Proficiency in using banking software, MS Office, and digital channels for customer service.
Ability to work collaboratively with branch and operations teams, and manage time and priorities efficiently.
Bachelor's degree in commerce, business, finance, or a related field; prior banking or financial services experience is an advantage.