- Monitor programs for Real Time Adherence, Schedule Adherence, Work Force Management Functions, provide Tier-1 helpdesk support for CIS.
- Work on application such as CMS
- Provide input to stakeholders and drive labor management
- Interact with Client Command Centers, Work Force Management Groups, Technology & Network Services Team.
- Handle CIS Internal Customers.
Key Skills and knowledge :
- Good analytical, numerical and problem solving skills.
- Must possess effective organizational skills and time management skills with the ability to multi task proficiently.
- Must be able to respond quickly and logically in a fast paced environment, making accurate decisions under pressure.
- Strong team building and leadership skills, including strong logical thought processes.
- Excellent written and verbal communication skills required to interact with internal stakeholders and client representatives.
- Ability to work self-reliantly with minimal supervision, meeting multiple deadlines in a high pressure environment.
Educational Qualification : Undergraduate or Graduation (Preferred)
