Associate Quality Controller (travel Industry)

Company Description AL Fahad Global Enterprises operates in the travel industry with a focus on delivering reliable, customer-centric services. The organization is committed to maintaining high operational standards and consistent service quality across its offerings. Team members are encouraged to contribute ideas that enhance customer experience and process efficiency. The company promotes a collaborative work environment with clear performance benchmarks and opportunities for professional growth.
Role Description The Associate Quality Controller (Travel Industry) is a full-time, on-site role based in Gurugram. This position is responsible for monitoring and evaluating the quality of travel-related services, processes, and documentation to ensure compliance with internal standards and industry regulations. Day-to-day tasks include reviewing bookings and customer interactions, conducting quality audits on operational workflows, identifying process deviations, and documenting findings. The role involves collaborating with operations and customer service teams to implement corrective actions, supporting training initiatives on quality procedures, and preparing regular reports on quality metrics and improvement opportunities.
Qualifications

• Strong foundation in Quality Control and Quality Assurance, with the ability to review processes, identify gaps, and recommend improvements.
• Experience or knowledge in Quality Management, including maintaining standards, documenting procedures, and supporting continuous improvement initiatives.
• Skills in Training and Auditing, with the ability to assist in staff coaching, conduct structured audits, and report outcomes clearly.
• Excellent analytical and problem-solving abilities, with attention to detail and accuracy in documentation.
• Effective communication and collaboration skills to work with cross-functional teams in a fast-paced travel industry environment.
• Proficiency with basic office software and data reporting tools; familiarity with travel booking systems is an advantage.
• Relevant diploma or degree in business, hospitality, travel management, or a related field is preferred.
• Prior experience in quality-related roles within the travel or service industry is beneficial.