Associate - Provisioning & Configuration

Tata Communications Limited

Chennai, India

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Posted 19 hours ago
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Job Description

Validate the information provided on the order form against the criterion provided in the Local Work Instructions
Using the available inventory systems and the information provided by the Customer determine the best method of connecting the required Customer site or sites to the VF Transmission Network
If the Customer service is an MSP service, select the most appropriate MSP PE router as determined in the Local Work Instructions and allocate a terminating port
If the Customer service connects to the VF network using an OLO, allocate network capacity at the selected POP
Determine the hardware, Cabling, Multiplexes or Cards are required to deliver the Customer service.
Populate Amdocs with the services and features required by the Customer for their order
Drive system & process improvement projects to ensure timely & cost-effective provisioning
Analyze need for capacity augmentation/optimization to address capacity crunch in networks.
Handling escalations & resolving planning related issues
Should keep good quality of work, maintain data integrity
Quick response to customer queries
Co-ordinating with the Project managers in providing solution to complex situations.
Diagnoses, troubleshoots and resolves problems, and takes corrective action when necessary.
Ensures that all functions are performed in a timely fashion to meet agreed SLAs.
Knowledge on telecom products/services like Fixed, Wireless & IP services etc.
Basic understanding of telecom standards & protocols
Effective Communication Skills - Written & Verbal
Coordination skills and taking the right approach logically
Exposure to International client facing functions

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About Company

Tata Communications LimitedJob Source: jobs.tatacommunications.com

Tata Communications is a digital ecosystem enabler that powers today&#8217;s fast-growing digital economy. We enable the digital transformation of enterprises globally, including 300 of the Fortune 500. We carry around 30% of the world&#8217;s internet routes and connects businesses to 60% of the world&#8217;s cloud giants.
We have been a part of the rich heritage of the internet in India. Over the last 25 years, enterprise-enabled services have been essential to the adoption of digital services in the country. Connectivity is an essential fabric of sustenance for the economy. We are committed to enabling Industry leaders in this New World of Communications&#8482;, with our unique promise of delivering secure connected digital experiences.
In 2020, we announced the launch of &#8216;Secure Connected Digital Experience&#8217; (SCDx), a proposition intended to meet this growing, worldwide demand for new ways of operating, which includes far higher levels of working from home, rising security risks, a shift to digital commerce, and more contactless experiences. It will help companies currently relying on short-term fixes by providing holistic, secure, enterprise-level digital solutions that address current challenges and are fit for the long term.

Job ID: 148329687

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