Overview
WELCOME TO SITA
We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.
You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big
Are you ready to love your job The adventure begins right here, with you, at SITA.
PURPOSE
Plan and deliver customer-facing technology projects across APAC, the Middle East, and Africa. This role coordinates people, timelines, and budgets to deliver agreed outcomes, manages risks and issues, and keeps stakeholders informed from start to finish.
Key Responsibilities
- Define and plan the work: confirm scope, objectives, success measures, roles, milestones, and delivery approach with customers and internal teams.
- Build and manage the project plan: create and maintain schedules, work items, and key dependencies; track progress and adjust as needed.
- Coordinate delivery across teams: work with application, infrastructure, and network teams to plan and deliver deployments and changes.
- Manage stakeholders and communication: act as the main point of contact for project updates; run regular status meetings; provide clear, timely reporting.
- Manage risks and issues: identify, log, and follow up risks/issues; agree mitigation actions; escalate when decisions or support are needed.
- Support governance and documentation: maintain core project documents, meeting notes, status reports, and steering/governance materials.
- Control scope, schedule, and costs: monitor changes, assess impacts, and support approvals so delivery stays aligned to agreed baselines.
- Close and hand over: confirm acceptance, support transition to operations, and capture lessons learned to improve future delivery.
Qualifications
EXPERIENCE
- 5–6 years experience in project management.
- Proven experience delivering projects in customer-facing environments with multiple stakeholders.
- Experience supporting technology delivery (e.g., application deployment, infrastructure, and networking) and coordinating technical teams.
- Experience working across regions/time zones and supporting global or multi-country customers.
- Working knowledge of project management tools (e.g., Microsoft Project, Jira), and collaboration tools (e.g., Confluence, Microsoft Teams/SharePoint) for planning, tracking, and reporting.
- Aviation/airline industry experience is preferred.
Certifications
- PMP (PMI) is highly preferred.
- PMI-ACP is a plus if projects are delivered using agile methods.
- CAPM or other recognised foundational project management certification is desirable.
Education & Qualifications
- Business or Administrative degree or equivalent experience* Ideally have participated in formal project management training
What We Offer
We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.
Flex Week: Work from home up to 2 days/week (depending on your team's needs)
Flex Day: Make your workday suit your life and plans.
Flex-Location: Take up to 30 days a year to work from any location in the world.
Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.
Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!
Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.
SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process. 
