Customerassistance(Domestic Export): Ensures the resolution of customer issues (e.g., order, technical, payment) by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams. Coordinates resolution with After-Sales Service and/or Spare Parts teams.
Customer requests: Recommendsappropriate solutionfor customer requests, and coordinates with related teams to ensure the complete handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, invoice) is in place.
Customer relations: Proactively informs customers about issue status based oninputsand clarifies any questions. Ensures a positive customer experience throughout the entire process.Handled order execution
Experience in Order handling / Order management from Switchgears / disconnectors / instrument transformers.Must understand technical drawings
Responsible for all the projects for the assigned region - from order booking to dispatch - Drawing approvals / manufacturing schedules / Including FAT / Payment terms / SAP invoicing.
Data analysis: Prepares and analyzes regular statistics (e.g., forecast) using available tools and collecting relevant information.
Living the core values of safety integrity which means taking responsibility of your own actions while caring for your colleagues and the business
Your Background
5-10years of experience inorder handling and project execution.Bachelor s degreeinElectrical or MechanicalEngineering.
Excellent communications / analytical and problem-solving skill with ability to manage multiple tasks
Fluent English communication skills good local language skills of the major country of responsibility.
To be successful in this role you are flexible withgood communicationskills and hold a strong customer focus.
Multicultureexperienceisabenefit.
Experience with SAPPower BI is good to have.
Proficiency in both spoken written English language is required.
