Associate Program Manager

Key Responsibilities:

- Design and implement operational frameworks to streamline clinic workflows and improve service delivery efficiency.

- Analyze large datasets to identify trends in clinic performance, resource utilization, and customer feedback to inform business strategy.

- Lead cross-functional projects by coordinating between medical staff, operations, and technology teams to ensure timely execution of expansion plans.

- Establish and monitor key performance indicators (KPIs) to track process excellence and drive continuous improvement across the network.

- Manage stakeholder expectations by providing regular updates on program health, risks, and strategic milestones.

- Automate routine reporting and data extraction tasks using SQL and Python to enhance decision-making speed for the leadership team.

Required Skillset:

- Proven ability to translate complex business problems into structured analytical frameworks and actionable operational strategies.

- Proficiency in data manipulation and analysis using SQL and Python to derive insights from operational datasets.

- Strong stakeholder management skills with the ability to influence cross-functional teams without direct authority.

- Demonstrated experience in managing end-to-end programs, from conceptualization to on-ground implementation.

- Exceptional communication skills, capable of presenting data-driven recommendations to senior leadership.

- Ability to thrive in a fast-paced, high-growth environment, with a willingness to work on-site in Gurgaon to stay closely connected with clinic operations.

- 2 - 5 years of experience in business operations, consulting, or program management roles.