Associate Program Manager - OTA

About the Company:

Founded in 2019, zingbus is building the most trusted brand for intercity travel. Keeping reliability and safety at the core, we are building a two-sided platform that delivers standardized journey experience for travelers and increased earnings for our supply partners.

We connect 300+ cities across the country through our daily services and have served 2.5 Mn+ unique customers so far and are aggressively working towards the fleet electrification and establishment of charging technology andinfrastructure.

Raised Series A from Y Combinator, InfoEdge, AdvantEdge, and other prominent investors from India and SiliconValley. Additionally, secured a significant investment of $9 million from bp Ventures.

Position: Associate Program Manager - OTA

Loctaion: Gurugram

Overview:

We're looking for a dynamic Associate Program Manager OTA to take end-to-end ownership of

OTA partnerships. The ideal candidate will be responsible for managing external partner relationships,

driving growth through account management, maintaining listing hygiene, handling escalations, and

leading a small execution-focused team. This role is cross-functional and will require collaboration

across Business, Product, and Operations.

Key Responsibilities:

1. Relationship Management

Drive structured engagement with OTA partners through business reviews and strategy syncs

Manage data flow and reporting pipelines for OTA integrations

Resolve partner queries, address operational issues, and maintain alignment on KPIs

2. Account Management & Growth

Increase OTA wallet share through joint business planning

Analyze performance metrics (e.g., fill rates, revenue share, engagement rates) and implement

growth levers

3. Offer & Campaign Management

Collaborate with OTAs on promotional offers to enhance conversion and visibility

Monitor ROI and optimize campaigns using a data-driven approach

4. Hygiene & Listing Management

Ensure listing hygiene across platforms accurate tags, updated photos, clean descriptions,

and pricing consistency

Regularly audit listing status and ensure BP/DP accuracy

5. Escalation Management

Act as the single point of contact for partner and internal escalations

Proactively resolve issues and establish feedback loops for continuous improvement

6. Team Management

Lead and mentor a small team to execute day-to-day partner operations

Set team OKRs, review outputs, and provide strategic direction

Foster a culture of ownership, responsiveness, and customer-first thinking

Key Skills & Competencies:

Excellent communication and relationship management skills

Ability to lead teams and manage stakeholders across verticals

Proficient in analytical tools like Excel, PowerPoint

Experience with OTA platforms and digital distribution strategies

Strong problem-solving skills and attention to detail

High ownership mindset and execution-driven

Preferred Qualifications:

Bachelor's degree from a reputed institution

13 years of experience in OTA partnerships, account management or growth roles

• Prior experience leading or mentoring a small team is preferred