Associate Program Manager - Business Development

About the Company:

● Founded in 2019, zingbus is building the most trusted brand for intercity travel. Keeping reliability and safety at the core, we are building a two-sided platform that delivers standardized journey experience for travellers and increased earnings for our supply partners.

● We connect 300+ cities across the country through our daily services and have served 2.5 Mn+ unique

customers so far and are aggressively working towards the fleet electrification and establishment of

charging technology and infrastructure.

● Raised Series A from Y Combinator, InfoEdge, AdvantEdge, and other prominent investors from India

and Silicon Valley. Additionally, secured a significant investment of $9 million from bp Ventures.

https://yourstory.com/2021/03/gurugram-startup-zingbus-takes-tech-route-intercity-bus-travel-smoother/amp

https://www.bp.com/en_in/india/home/news/press/bp-ventures-invests-9-million-in-indias-leading-intercity-bus platform-zingbus.html

Position: Associate Program Manager

Overview:

We are seeking a highly analytical, detail-oriented, and process-driven Associate program manager to

lead various initiatives under the BD Department at zingbus. This role requires strong ownership of

partner operations, strategic thinking, project planning, financial workflows, and cross-functional

collaboration. The ideal candidate will bring a systems-thinking approach, drive process excellence at

scale, and ensure high standards of accuracy, compliance, and partner satisfaction.

Key Responsibilities

1. Partner Excellence

● Build structured frameworks for partner lifecycle management, from onboarding to retention

● Serve as the SPOC for partner-related matters concerning systems, payments, and

compliances

● Develop scalable mechanisms (e.g., connect programs, escalation frameworks) to improve

partner satisfaction

● Collaborate with cross-functional teams (operations, product, finance) to implement

partner-centric solutions

● Define, track, and optimize key partner experience metrics (NPS, retention, issue resolution

TAT, etc.)

● Identify systemic gaps in partner experience and lead initiatives to solve them through process

and product improvements

2. Payout Systems & Financial Governance

● Oversee end-to-end payout processes to ensure accuracy, transparency, and timeliness

● Own payout architecture including reconciliation logic, summaries, and financial visibility

systems

● Design controls and drive automation of payout workflows (dashboards, summaries, payment

advice, etc.) to reduce manual dependencies

● Partner with finance and analytics to ensure accuracy and predictability in partner earnings

3. Cross-Functional Project management

● Drive prioritization and execution of cross-functional initiatives in collaboration with product,

finance, and analytics teams

● Design and implement scalable system improvements

● Develop dashboards, data models, and simulation frameworks to support decision-making

● Ensure consistency and integrity of data and business logic across systems

● Identify systemic gaps through data analysis and drive end-to-end solutions across product and

process layers

4. Departmental Compliance and Audit readiness

● Ensure adherence to all legal, regulatory, and internal compliance standards

● Oversee contract management, agreements, addendums, and documentation processes

● Drive standardization and digitization of contract and compliance processes for scalability and

audit readiness

● Ensure accuracy, completeness, and integrity of all partner-related records across systems

● Collaborate with legal, finance, and operations teams to ensure alignment on contractual and

regulatory requirements

5. Process Improvement & System Thinking

● Own identification of workflow gaps and design scalable, high-impact solutions to improve

efficiency and reliability

● Build, standardize, and continuously evolve SOPs across supply and partner operations to drive

consistency at scale

● Re-design processes to reduce manual dependencies and improve speed, accuracy, and

transparency

● Coordinate with partners through calls and in-person meetings to identify operational

bottlenecks and translate insights into clear, actionable system requirements.

● Ensure all processes are resilient, data-driven, and aligned with long-term business growth and

scalability

Requirements:

● Strong problem-solving ability with a structured, systems-thinking approach to ambiguous

business challenges

● High attention to detail with the ability to ensure accuracy across financial, operational, and data

workflows

● Advanced proficiency in Excel (complex formulas, large dataset handling)

● Strong ownership mindset with a focus on delivering outcomes, not just completing tasks

● Experience in driving cross-functional initiatives with clear prioritization, timelines, and

measurable outcomes

● Strong communication skills with the ability to simplify complex concepts for diverse

stakeholders

● High learning agility with the ability to quickly grasp new business models, financial constructs,

and system logic

Preferred Qualifications

● 1–4 years of experience in program management, strategy or similar roles

● Prior experience in startups or B2B2C environments with high ambiguity and ownership

● Exposure to financial operations, reconciliation systems, or payout workflows

● Experience working with cross functional teams

● Demonstrated ability to drive process improvements or automation initiatives at scale