Associate Product Support Specialist

• Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and the environment safer, healthier and more sustainable. From the food you eat to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins is a global leader in food, environmental, pharmaceutical and cosmetic product testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.

In over just 35 years, Eurofins has grown from one laboratory in Nantes, France to 62,000 staff across a network of over 1,000 independent companies in 61 countries, operating 900 laboratories. Performing over 450 million tests every year, Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing.

Eurofins is one of the fastest growing listed European companies with a listing on the French stock exchange since 1997.

Eurofins IT Solutions India Pvt Ltd (EITSI) is a fully owned subsidiary of Eurofins and functions as a Global Software Delivery Center exclusively catering to Eurofins Global IT business needs. The code shipped out of EITSI impacts the global network of Eurofins labs and services.

The primary focus at EITSI is to develop the next generation LIMS (Lab Information Management system), Customer portals, e-commerce solutions, ERP/CRM system, Mobile Apps & other B2B platforms for various Eurofins Laboratories and businesses. Young and dynamic, we have a rich culture and we offer fulfilling careers.

OVERALL OBJECTIVES : To

The eQMS Application Administrator / Quality Systems Specialist provides daytoday operational support, onboarding, and transactional data entry within enterprise Quality and Document Management Systems (e.g., ETQ / eQMS).

This role primarily supports IT Solutions staff and Quality Systems teams across multiple geographies, ensuring accurate execution of routine system activities that enable global quality system operations. The position is executionfocused and operates under established procedures and direction from the eQMS Support Manager. This role does not manage system implementations, training programs, or validation ownership.

SPECIFIC ASSIGNMENTS :

• Perform routine system administration and data entry activities in ETQ / eQMS, including:
• User onboarding, account creation, role assignments, and access maintenance
• Document control metadata entry and document lifecycle updates
• Maintenance of system master data and reference data as assigned
• Ensure accuracy, completeness, and timeliness of all system records.
• Execute all activities in accordance with approved SOPs, work instructions, and governance standards.

OTHER ASSIGNMENTS :

• Support IT Solutions and Quality Systems teams during peak workload periods.
• Participate in system testing or user acceptance activities as assigned, without ownership responsibility.
• Perform additional administrative or system support tasks as needed.

EVOLUTION :

• In a fastgrowing organization, strong performance may lead to expanded system administration responsibilities, senior support roles, or specialization within eQMS or Quality Systems Support.

PERFORMANCE APPRAISAL CRITERIA :

• Accuracy and timeliness of onboarding and administrative system activities.
• Responsiveness to IT Solutions and global support requests.
• Adherence to SOPs, data integrity standards, and governance requirements.
• Audit readiness of maintained administrative records.

QUALIFICATIONS

Minimum Educational Qualifications

Bachelor's degree or diploma

Minimum Experience


13 years of experience in system administration, quality systems support, or a regulated IT environment.

Experience performing transactional system administration or shared services support.

The Ideal Candidate Possesses

• Handson experience with ETQ, eQMS, or similar enterprise systems preferred.
• Strong attention to detail and data accuracy.
• Ability to follow defined procedures consistently.
• Good organizational and timemanagement skills.
• Experience working with IT Solutions or global support teams.
  
  
  

Personal Skills:

• Customer-service oriented with a problem-solving attitude;
• Strong attention to detail and accuracy is essential;
• Entrepreneurial thinking and flexibility to change;
• Very good English communication skills (concise writing and orally convincing);
• Structured and clear writing skills;
• Proven ability to solve complex business problems using analytical reasoning;
• Demonstrated positive attitude, self-motivated, team player.

Required Qualifications:

• MCA or Bachelors in Engineering, Computer Science or equivalent.

PERFORMANCE APPRAISAL CRITERIA: Eurofins has a strong focus on Performance Management system. This includes quarterly calibrations, half-yearly reviews and annual reviews. The KPIs shall be set and may vary slightly between projects. These will be clearly communicated, documented during the first 30 days of your joining.