Job Title: Associate Product Manager (Finance Operations)
Location: Bangalore
Experience: 2–4 years
Industry: Fintech / E-commerce / Payments
Role Overview:
zenda is seeking a detail-oriented and highly proactive Associate Product Manager to join our Finance & Payments team. This is a unique, high-growth opportunity designed for an aspiring product manager who thrives at the intersection of business operations and technology.
Initially, this role will be deeply hands-on and operations-heavy. You will take ownership of payment gateway configurations, daily transaction reconciliations, and cross-functional troubleshooting to ensure seamless fund flows. As you build a comprehensive understanding of our financial infrastructure, you will transition into leading the productization and automation of these operational workflows. If you possess a sharp business sense, a structured approach to problem-solving, and the drive to build scalable systems, this is your launchpad into core Product Management.
Responsibilities:
- Reconciliation & Dispute Management: Own the daily reconciliation of payment gateway transactions with internal systems and bank statements. Proactively identify discrepancies, troubleshoot failed payments, and manage chargebacks.
- Autopay & Gateway Operations: Take full ownership of recurring payment operations. Manage end-to-end Autopay configurations, debit scheduling, merchant gateway setups, and KYC processes, and oversee the operational health of monthly recurring payments.
- Integration & System Monitoring: Proactively monitor critical system integrations. Track configuration changes and rapidly investigate any sync, posting, or data failures across internal platforms, partner ERPs, and third-party systems.
- Product Development & Stakeholder Collaboration: Work closely with engineering, design, and business stakeholders to translate operational friction into clear product requirements. Drive the conceptualization and rollout of new features and system enhancements.
- Cross-Functional Collaboration: Act as the central node between payment gateway partners, internal engineering, and finance teams to resolve settlement delays.
- Reporting & Analytics: Maintain and optimize daily, weekly, and monthly MIS reports. Analyze trends in payment failures and refunds to suggest actionable process improvements.
- SLA & Compliance Management: Monitor settlement cycles to ensure strict adherence to SLAs for funds flow, while maintaining compliance with internal controls and external audit requirements.
- Process Automation: Document existing manual workflows, identify bottlenecks, and collaborate with the engineering team to design and deploy automated product solutions.
- Stakeholder management: Working with multiple stakeholders to build new features/enhancements.
Requirements:
- Experience: 1–3 years in payment operations, reconciliation, or a related role within fintech, e-commerce, or payments.
- Technical Aptitude: Strong proficiency in Excel/Google Sheets is mandatory (SQL or BI dashboarding tools are a significant advantage).
- AI Automation: A strong knack for leveraging AI tools and identifying automation opportunities is preferred
- Domain Knowledge: Hands-on experience working with payment gateways (e.g., Razorpay, Juspay) and understanding of payment lifecycles is highly desired.
- Business Acumen: A strong analytical mindset with the ability to translate operational friction into product requirements.
- Soft Skills: Exceptional attention to detail, strong written and verbal communication, and the ability to manage multiple stakeholders effectively.
