Location: Bengaluru, India (Hybrid)
Department: Product Management
Employment Type: Full-Time, 5 day Work from Office
About Niyo
At Niyo, we are re-imagining the way India travels abroad. We operate uniquely at the intersection of
forex and the comprehensive
travel needs of international travelers. Through our flagship offerings like
Niyo Global, we serve millions of premium outbound travelers by integrating smart, cross-border financial solutions with deep travel-tech capabilities. Our mission is simple: to be the ultimate international travel companion, making global journeys completely frictionless from banking to booking.
If you are obsessed with solving real-world user problems and want to shape the future of premium international travel experiences, you'll fit right in.
Role Overview
As an
APM for Travel Products, you will champion a unique, high-impact product experience. Your mandate is two-fold: First, you will build and scale Niyo's premium
Travel Booking Concierge Desk, a hybrid AI-and-human service operating across WhatsApp, In-App Chat, and Call. Second, you will take absolute end-to-end ownership of at least one of the travel product verticals (e.g., Experiences, Cab Booking, Flights, Hotels, eSIM, Travel Insurance), driving everything from back-end supplier integrations to front-end Go-To-Market (GTM) strategies.
Key Responsibilities
- Build & Scale the Travel Concierge Desk
- Omnichannel Service Delivery: Build and Scale a premium travel concierge service across WhatsApp, in-app chat, and call channels to handle complex travel requests (itinerary planning, flights, hotels, eSIMs, and travel insurance etc).
- AI + Human Hybrid Routing: Build, scale, and optimize the internal routing engines and concierge agent tools. Design smart workflows where automated AI agents handle standard requests, while complex travel queries/requests are seamlessly handed off to human operators.
- Internal Tooling and User side Interface: Own the product roadmap for internal concierge operations agent tooling as well as for user side interface on app/whatsapp etc, ensuring the operations team has the platform capabilities required to process travel bookings at lightning speed. Example: User requesting on whatsapp chat to book a specific hotel, Ops team is able to book quickly through the internal tool, collect payment from user and share the booking with the user.
- End-to-End Product Ownership
- Full-Lifecycle Management: Own a specific travel product vertical from top to bottom, catering to both self-service DIY users and assisted concierge users.
- Supplier & API Integrations: Manage technical relationships and integrations with external travel suppliers, aggregators, and inventory partners.
- GTM & Marketing: Partner with marketing and growth teams to design and execute launch strategies, construct promotional campaigns, and drive user adoption.
- Funnel Optimization: Deeply analyze conversion funnels, identify user friction points, and relentlessly optimize the booking experience to maximize successful transactions.
What We Are Looking For
- Education: Graduation from a premier Indian Institute of Technology (IIT) is mandatory.
- Experience: 1–2 years of experience in Product Management within a high-growth startup. Direct experience in Travel Tech. Building Internal Operator Tools/ Travel agent tools is a massive advantage but not a must.
- Execution & Lifecycle Ownership: Proven ability to not just build features, but to launch them (GTM), market them, and manage the commercial success of a product.
- Analytical Muscle: Strong quantitative skills. You should be comfortable navigating data and writing basic SQL queries to uncover funnel drops.
- First-Principles Thinking: Ability to break down highly complex operational workflows into clean, scalable product and automated AI solutions.
- Communication: Exceptional written and verbal communication skills. You need to be equally comfortable debating API structures with engineers, negotiating with travel suppliers, and aligning with marketing on campaigns.
You'll Thrive Here If
- You love the challenge of balancing high-tech (AI automation) with high-touch (human concierge service).
- You want to own the entire business loop of a product - from the code and API contracts to the marketing banners and revenue numbers.
- You are highly empathetic toward travelers and get genuinely annoyed by friction in booking funnels.
- You have the ability to prioritise ruthlessly basis the expected outcome or highest ROI/business value
Perks & Benefits
- Impact: Your work will directly impact how premium Indian travelers plan and experience their global trips.
- High Ownership and Visibility: A flat hierarchy where ownership is given early, and mentorship from founders is a daily reality. You will work closely with product leaders at Niyo and will have direct interaction with the founders as well.
