Associate Product Manager - CCaaS

Role Responsibilities:

• Manage product lifecycle from ideation to enhancements
• Use data to identify pain points and propose improvements
• Collaborate across teams to ensure feature success
• Optimize product performance and customer satisfaction

Key Deliverables:

• Product strategies aligned with business goals
• Data-driven product insights and enhancements
• Improved system resiliency and uptime metrics
• High-impact customer experience improvements