Job Description
Key Responsibilities:
Develop and execute a post-purchase customer journey strategy:
- Empathizing We start from our customer (and their pain points) and work towards solutions that address their needs.
- Planning Gain a deep understanding of customer problems, Omnichannel, order management system, Supply chain, and technology to then synthesize into a product strategy that improves customer experience, reduces cost, and brings efficiency into business.
- Responsible for the product conceptualization, definition, planning, and execution throughout the product life cycle, including gathering and prioritizing product and customer requirements.
- Collaborating Collaborating with cross-functional teams (Engineering, Design, QA, etc.) to deliver products on time.
- Analyzing and Iterating Analyzing product usage data and customer feedback to improve the customer experience and satisfaction continuously.
- Innovating Staying up-to-date with industry trends and best practices to ensure products remain competitive in the market.
Skills Experience:
- B.E + MBA (optional)
- Added plus if you have been a hands-on developer/Tester
- Knowledge of e-commerce, omnichannel, retail technologies, and order management systems added advantage
- Proven track record of delivering successful products in a fast-paced environment
- Strong analytical and problem-solving skills
- oral communication and collaboration skills
- Ability to prioritize and manage multiple projects simultaneously
- Knowledge of customer experience best practices and methodologies
- Understanding of user research and data analysis techniques.
More Info
Key Skills
About Company
CaratLane, India’s first omni-channel jewellery brand, has been redefining how people experience jewellery since its founding in 2008, by Mithun Sacheti and Srinivasa Gopalan.
With a vision to make jewellery accessible, affordable, and forever wearable, CaratLane took a significant step in 2016 by forming a strategic partnership with Titan Company Limited, aligning with India’s largest retail jeweller, Tanishq. In 2024, we proudly evolved into CaratLane – A Tata Product, a milestone that reflects our alignment with Tata’s legacy of excellence.
With over 4,000 CaratLaners, a growing network of 300+ stores across the globe, and the trust of millions of loyal customers, CaratLane is on a mission to setting new benchmarks in innovation, craftsmanship, and customer satisfaction.
To know more about CaratLane: Visit www.CaratLane.com.
